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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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SMS simplifies peer-to-peer car sharing scheme in France

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SMS simplifies peer-to-peer car sharing scheme in France
SMS simplifies peer-to-peer car sharing scheme in France
CityzenCar, a peer-to-peer car sharing social network in France, is using SMS to secure and simplify car rental for consumers. CityzenCar enables 12,000 members across 2,000 French cities to rent a vehicle in complete trust and with no commission.

Using a communication solution from Netsize, SMS supports the entire rental process from renter validation to rental notifications, as well as confirming booking details. It works on any handset and is compatible with all wireless networks, guaranteeing 100% reach so CityzenCar customers can use the service anywhere, anytime.

Car owners are notified of each rental request by SMS and if they approve it, the driver will receive a text message on their mobile phone containing details of the car and location. The car owner can then choose to either deliver the keys to the driver in person or authorize CityzenCar to unlock the car doors. This innovative and convenient unlocking system is made possible by the "CityzenBox", an embedded telematic device that sits within the car.

"We wanted to make it as easy as possible for our customers to interact with each other and make the best use of our service," explains Nicolas le Douarec, CEO, CityzenCar, "Netsize's flexible and highly dependable SMS solution is crucial to ensure the quality of our service."

"CityzenCar is ahead of the curve in its innovative use of technology to engage with customers. SMS is ideal where mobility is key as customers can be reached while on the move. It is also exceptionally interoperable, providing us with a far wider end-user reach," adds Frédéric Deman, General Manager, Netsize.
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