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Multichannel: what’s it worth?

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What’s a multichannel site that stands up to the rigours of customer demand, both now and in the future, worth? For Selfridges, the answer is £40m. As we report in today’s InternetRetailing newsletter, that’s how much the department store is investing over the next five years in making sure its site is ‘futureproof’. But read just a few of the many other stories in today’s newsletter to find plenty of support for the importance of such investment. Domino’s, for example, reported this week that it is making more money as customers move their orders online, while Ted Baker’s investment in a new e-commerce site has helped to lift ecommerce sales by 48%, and Sainsbury’s decision to serve customers in the channel of their choice is also paying off. All of which are good reasons for retailers to make sure their ecommerce or multichannel operations cope with customer demand. Where better to find out the latest ways of doing just that than at the Internet Retailing Conference 2014, where the theme is Refoundationing. We explain what that means, and explore the agenda of the conference in today’s IRC 2014 preview.

Today we also report on who bought Kiddicare, and on eBay Inc’s decision to separate eBay and PayPal into two businesses. Today’s guest comment comes from Paul Heywood of Dyn, who considers why and how retailers can plan to be resilient when unexpected traffic arrives.

Our webinars

Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.

Our conference

Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at

Catch-up on IRX 2014

If you missed an Internet Retailing Expo 2014 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to can access all the presentations that we’ve been given permission to share with our audiences.

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