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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Debenhams turns to Cybersource to identify risky orders

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Debenhams Direct has adopted Cybersource's payment and risk management solutions to process payments and manage fraud.

The service allows Debenhams to securely and reliably process multiple payment types through a PCI DSS compliant global payment processing network. The retailer can also utilise additional cardholder verification programs such as Verified by Visa and MasterCard SecureCode to reduce chargeback risk.

The retailer is also using CyberSource's Decision Manager portal, which accesses more than 150 validation tests to screen for fraud. This enables Debenhams to determine in real-time whether transactions should be accepted, rejected, or marked for further review. This has given it greater flexibility in the management of its fraud screening rules, allowing it to evolve and develop, in real-time, the strategies it deploys against fraudsters.

"We are keen to stay ahead of the curve and selected CyberSource based on its functionality and the partnership we have already developed," says Anthony Leach, senior operations manager at Debenhams Direct. "The intelligence to which we have access will help us identify and manage higher risk orders appropriately whilst supporting legitimate customers within our secure website."
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