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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Joules extends cut off for next-day orders

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Joules extends cut off for next-day orders
Joules extends cut off for next-day orders
Joules is now offering a new 8pm order cut off time for next-day delivery, after signing a new contract with the Royal Mail .

The women's and children's clothing retailer says the new contract has enabled it to extend its order time, since Royal Mail's move to extend its own deadlines means parcels can now be accepted at its National Distribution Centre up to 11.30pm for next-day delivery.

The one-year delivery contract covers parcels sent via tracked 24 and tracked 48 hour delivery.

Crissy Wisdom Chew, Joules' transport manager, said: “Joules is a favourite time-off brand for families all over the UK. Time is at a premium for many, so it's really important that our customers trust that we can consistently deliver on speed and convenience. Our partnership with Royal Mail will enable us to do this.”

Nick Landon, managing director at Royal Mail Parcels, said: “We are delighted that Joules has become one of the first brands to fully make use of the later acceptance times at our national distribution centre. We take customer service just as seriously as Joules, and as their chosen delivery partner we are committed to delivering their brand promise on their behalf.”

Joules was founded by Tom Joule in 1989, and Colin Porter took over as chief executive in 2015.
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