Oasis adds Doddle returns to its fulfillment service
Oasis has added free customer returns via Doddle to its fulfilment options ahead of the 2015 peak shopping period.
Shoppers buying online with the multichannel high street retailer can now choose to return online purchases for free to any of Doddle’s stores, located in and around train stations, universities and shopping centres. The parcel collection point stores are open early until late, most seven days a week.
The free returns service launches this month, and Oasis collections from Doddle are set to follow in 2016.
“We want our customers to be 100% satisfied with their purchase and if it’s not quite right, it’s crucial we make it as easy as possible for them to return or exchange that item," said Briony Garbett, director of digital at Oasis . "We were impressed by how easy and hassle-free Doddle makes it for Oasis customers to return purchases to us and the high level of service they receive.”
Tim Robinson, chief executive of Doddle , said; “As we head into the peak retail period, maintaining excellent customer service for the final and reverse mile is an industry-wide priority. Oasis has been very proactive adding Doddle to its range of returns options ahead of peak and we look forward to making it even easier for Oasis customers to collect and return their online orders with Doddle.“
Doddle currently has 25 retail partnerships in place with traders including Amazon, ASOS, New Look, Warehouse, Hawes & Curtis, T.M. Lewin and Wiggle.