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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Timberband signs £750k delivery contract with Nightfreight

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Leading bed, bedstead and mattress specialist Timberband has consolidated home deliveries across its retail operation with the award of a new £750,000 contract to Nightfreight. Under the 12-month rolling agreement, Nightfreight will handle deliveries across the UK for all products purchased via mattress24.co.uk, bedsdirect.com and Cannock Beds.

Timberband had previously used a number of logistics partners to service the company's home delivery needs, but wanted to consolidate its offering to drive efficiencies, increase customer service and wherever possible provide next-day delivery. Nightfreight was selected having demonstrated its ability to provide an efficient next-day solution for awkward and outsized items, utilising a nationwide network and extensive home delivery expertise.

Nightfreight will use its one-man and two-man solution to provide home delivery for a diverse range of beds, bedsteads and mattresses to addresses nationwide. The majority of items will be delivered using the one-man service before 1pm the next day, with around 3,500 orders handled on a monthly basis. Where larger and heavier items require a two-man solution, Nightfreight will work with Timberband and the customer to arrange an appropriate and convenient delivery date.

Daily collections will be made from Timberband's central distribution warehouse in Chester. From there, products will be trunked to Nightfreight's national Hub at Willenhall in the West Midlands before entering the shared-user operation, an extensive depot network utilising more than 50 sites across the country.

"Nightfreight's expertise in handling large-and irregular-sized products was a key consideration when choosing a partner to handle our home delivery needs," says Timberband's Colin Montgomery. "This, combined with an unrivalled network solution and a highly-responsive team, means that we are able to provide high quality home delivery to our customers."
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