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GUEST COMMENT Cybersecurity efforts need to be urgently revised as digital payments gain popularity

10 Jul 2020by Sam Bocetta

GUEST COMMENT Unearthing new revenue streams and routes to profit through the power of digital

09 Jul 2020by Dan Arden

EDITORIAL How radical change is now being forced upon retailers

09 Jul 2020by Paul Skeldon

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The 2020 RXEU Europe Growth 3000

In the first RXEU Growth 3000 report, we publish the list of 3,000 companies that follow our previously-published RXEU Top500.

Operations & Logistics

Strategy & Innovation

EDITORIAL How the role of the store is changing as customers do more of their shopping online

Location

Visitors to all retail locations stayed low in June, but recovery started once non-essential shops reopened

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Operations and Logistics

Examines the area that holds a winning formula when it comes to delivery, collection and returns.

BRC calls for tariff-free Brexit trade agreement to be reached quickly, while EU warns of new customs formalities in place from January

10 Jul 2020by Chloe Rigby

The British Retail Consortium (BRC) has called on Brexit negotiators to reach a tariff-free trade agreement – and a fair deal for customers – in ongoing trade talks with the EU. Meanwhile, the EU has ...

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Retail experts share their observations and opinions

GUEST COMMENT Cybersecurity efforts need to be urgently revised as digital payments gain popularity

10 Jul 2020by Sam Bocetta

GUEST COMMENT Unearthing new revenue streams and routes to profit through the power of digital

09 Jul 2020by Dan Arden

GUEST COMMENT Covid-19: small retailers and their new opportunities

07 Jul 2020by Rory O'Connor

GUEST COMMENT How retailers should be using AR

03 Jul 2020by Marc Uible

GUEST COMMENT How tech is driving the reinvention of the High Street

02 Jul 2020by Stefan Spendrup

GUEST COMMENT A winning UK strategy despite and through Covid-19: E-Grocery

30 Jun 2020by Philippe Corrot

GUEST COMMENT How effective use of digital communication channels helps retailers support customers in a time of crisis

26 Jun 2020by Jay Patel

GUEST COMMENT Online purchases yet to find a ‘voice’

25 Jun 2020by Pete Wickes

GUEST COMMENT Coronavirus Job Retention Scheme risks: what the Government's clawback regime means for retailers

23 Jun 2020by Chloe Rigby

GUEST COMMENT What does the future hold for retail experiences?

19 Jun 2020by Anna Brettle

GUEST COMMENT Leveraging IoT for a safe reopening

18 Jun 2020by Ajay Rane

GUEST COMMENT How the coronavirus pandemic is accelerating the adoption of experiential ecommerce technology

16 Jun 2020by Michael Valdsgaard

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Frontline

Feedback from the frontline of multichannel retail

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

Company Spotlight: Coveo

How smart rewards programmes will kickstart the economy after COVID-19

How smart rewards programmes will kickstart the economy after COVID-19

Customer retention matters more than ever. Here’s how to manage it

Customer retention matters more than ever. Here’s how to manage itExpert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)Expert partner: eDesk by xSellco

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UPDATED Coronavirus round-up: the retail response to Covid-19

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

Marks & Spencer: ‘accelerated change is the only option’

Tesco: on why it's closing its Tesco Direct operations

Smart packaging can link online and real-world marketing, report suggests

FOCUS ON: RFID, as Tesco rolls the technology out across its F&F outlets

'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

ASOS leads the way in ending ‘Wardrobing’ trend that costs retail £60bn a year

IKEA backs returns management start-up as it seeks circular business model

EDITORIAL Why John Lewis is right to invest in its ‘partners’

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Operations and Logistics News

Boohoo says it’s ‘committed to raising standards’ in its supply chain after fresh evidence of poor working conditions emerges

07 Jul 2020

Lloyds Pharmacy offers 30 minute deliveries via Deliveroo in industry first

30 Jun 2020

Company Spotlight: Manhattan Associates

29 Jun 2020

Waitrose to build third online fulfilment centre in London – quadrupling its online delivery slots in the capital since January

29 Jun 2020

Matalan reports strong ecommerce growth and plans to invest further in online and in multichannel services as it emerges from lockdown

25 Jun 2020

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Frontline

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

Customer retention matters more than ever. Here’s how to manage itExpert partner: Mention Me

Customer Service During COVID-19: Best practice tactics for queries (and complaints!)Expert partner: eDesk by xSellco

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