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GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

EDITORIAL How the meaning of online is evolving – and who are going to be the winners

24 Sep 2020by Paul Skeldon

EDITORIAL How Covid-19 continues to affect retailers, both online and offline

22 Sep 2020by Chloe Rigby

RetailX Sector Reports

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Strategy and Innovation

DFS sales and profits fall as a result of the Covid-19 lockdown, although online sales remain strong and business now recovering

Strategy and Innovation

Holland & Barrett customers can now build their shopping basket from the Covid-secure queue

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Analysis into the spikes of activity brought on by peak shopping periods, delivering a better understanding of how to shape offers and develop an infrastructure to drive value from a tipping point in trading.

Marketplaces and social commerce – on mobile – set to dominate Peak shopping…

23 Sep 2020by Paul Skeldon

Consumers are increasingly turning to marketplaces to search for gifts, with 48% of shoppers now using online marketplaces such as Amazon as the primary source of inspiration during peak shopping.

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Comments

Retail experts share their observations and opinions

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

GUEST COMMENT The digital jobs currently in high demand

28 Aug 2020by Patrick Tame

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Frontline

Feedback from the frontline of multichannel retail

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How the fortunes of Morrisons and Aldi contrasted this Christmas

Back to school now third largest shopping event in the UK: study

Amazon's Prime Day has 'Black Friday' halo effect on retailers

Amazon's Prime Day 'halo effect' brings a 156% uplift to mobile app market

Amazon Prime Day retail effect set to be felt well beyond its own website

Amazon's Prime Day 'halo effect' makes shoppers spend more but smarter

PEAK 2017 Burberry to Bonmarché: Christmas updates from Top500 retailers

Amazon reports its biggest-selling Prime Day yet, despite reports of outage and strikes

The royal wedding set to boost retail spend by £195.5 million: study

Consumers still planning to spend this Christmas – but it will move online and will start on a belated Prime Day

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Peak News

Shoppers to shun the high street on Black Friday study suggests

20 Aug 2020

More than a quarter of UK shoppers plan to start shopping for Christmas earlier in 2020

14 Aug 2020

Hammerson launches crowd checker app to make shoppers feel safe to return to its malls

22 Jul 2020

Consumers still planning to spend this Christmas – but it will move online and will start on a belated Prime Day

22 Jul 2020

How Easter 2020 is likely to be different for retailers

07 Apr 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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