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Tripling Conversions at Dixons Carphone: Supercharging Personalisation in 3 months

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GUEST COMMENT Welcome to the brave new futuristic world of payments

02 Apr 2020by Paul Skeldon

EDITORIAL Retailers adjust to the new rules of engagement

02 Apr 2020by Paul Skeldon

EDITORIAL How retailers are working to serve customers while keeping them and staff safe

31 Mar 2020by Chloe Rigby

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RXUK Top500 Report 2020

The RetailX UK Top500 2020

Operations & Logistics

Strategy & Innovation

Operations and Logistics

Amidst the COVID-19 lockdown, the ship from store model is gaining traction

COVID-19

UPDATED Coronavirus round-up: Shoppers turn to apps, online retail up 88%, pubs become click and collect hubs, WHSmith and Sainsbury’s join forces, B&M shuts up, wages up-date and more

Penelope Ody

Recent Articles

Strategic Overview: Changing with the times

Research Articles | 28 May 19

Brands are adapting to society’s changes as impatient shoppers, social media influencers and generational attitudes transform the way we shop, reports Penelope Ody

Context: Smoothing the customer journey

Research Articles | 08 Apr 19

While mobile has become the preferred ordering device for many shoppers, real-world stores still dominate the market across Europe. Penelope Ody looks at why cross-channel integration is now a priority.

Context: Adapting to a changing customer base

Research Articles | 05 Mar 19

Understanding customers is essential for successful retailing but, as Penelope Ody explains, digital technology and changing demographics are presenting new challenges

INTERVIEW Angus Thirlwell of Hotel Chocolat on a passion for product

Strategy and Innovation | 09 Oct 18

Angus Thirlwell on how stores and online work together in Hotel Chocolat’s successful strategy. This interview first appeared in the IRUK Top500 Strategy and Innovation Performance Dimension Report, published in association with Barclaycard.

12 Approaches to Strategy & Innovation

Research Articles | 21 Sep 18

Whether it is innovative promotions, inspirational content, strategic expansion into new channels, or careful targeting of specific customer segments...

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Penelope Ody

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