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GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

EDITORIAL Mobile and cross-border defined 2020 and will carry 2021

21 Jan 2021by Paul Skeldon

EDITORIAL The online and multichannel strategies that retailers from Seasalt and Superdry to AO.com and Hotel Chocolat are deploying

19 Jan 2021by Chloe Rigby

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Strategy and Innovation

Pets at Home shows how fast its omnichannel sales grew in the run up to Christmas

Strategy and Innovation

How Burberry uses digital to drive growth in its multichannel business during lockdown

Penelope Ody

Recent Articles

Strategic Overview: Changing with the times

Research Articles | 28 May 19

Brands are adapting to society’s changes as impatient shoppers, social media influencers and generational attitudes transform the way we shop, reports Penelope Ody

Context: Smoothing the customer journey

Research Articles | 08 Apr 19

While mobile has become the preferred ordering device for many shoppers, real-world stores still dominate the market across Europe. Penelope Ody looks at why cross-channel integration is now a priority.

Context: Adapting to a changing customer base

Research Articles | 05 Mar 19

Understanding customers is essential for successful retailing but, as Penelope Ody explains, digital technology and changing demographics are presenting new challenges

INTERVIEW Angus Thirlwell of Hotel Chocolat on a passion for product

Strategy and Innovation | 09 Oct 18

Angus Thirlwell on how stores and online work together in Hotel Chocolat’s successful strategy. This interview first appeared in the IRUK Top500 Strategy and Innovation Performance Dimension Report, published in association with Barclaycard.

12 Approaches to Strategy & Innovation

Research Articles | 21 Sep 18

Whether it is innovative promotions, inspirational content, strategic expansion into new channels, or careful targeting of specific customer segments...

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Penelope Ody

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