Search
Close this search box.

Performance Index: Christmas and New Year results

This is an archived article - we have removed images and other assets but have left the text unchanged for your reference

For the week running up to Christmas Day, the week to New Year’s Eve and this first week in January, Keynote is reporting consistently strong performance amongst its basket of 13 top retailers.

For the week to Christmas Eve, House of Fraser returned to its top spot with 100% availability and the fastest average performance.

For the week from Christmas Day to New Year’s Eve, nine of the 13 retailers managed 100% availability and only HMV and Selfridges suffered from slow response times.

For the following week, to January 7, seven of the retailers had 100% availability and all the retailers had over 99% availability.

That’s in marked contrast to the US, where big name online retailers are still not getting things right during periods of peak demand. Wal-Mart, Target, Gap, Blockbuster and others all had performance issues over the Christmas and New Year period.

Keynote Christmas Index



Performance and availability (Thursday 18/12/2008 — Wednesday 24/12/2008)

















































































































































Company Average performance (s) Availability (%)
House of Fraser 1.22 100.00
BHS 1.29 100.00
Toys ‘R’ Us 1.34 100.00
John Lewis 1.48 99.18
Tesco Direct 1.64 100.00
Argos 1.78 100.00
Play 1.79 100.00
Hamleys 1.99 100.00
Debenhams 2.09 99.75
Littlewoods 2.71 99.69
Amazon 2.75 99.94
HMV 3.55 98.55
Selfridges 4.63 99.94



Performance and availability (Thursday 25/12/2008 — Wednesday 31/12/2008)

















































































































































Company Average performance (s) Availability (%)
Toys ‘R’ Us 1.24 100.00
House of Fraser 1.29 99.94
BHS 1.36 100.00
Tesco Direct 1.54 100.00
Play 1.88 100.00
Argos 1.90 100.00
Debenhams 1.95 100.00
John Lewis 2.03 100.00
Hamleys 2.24 100.00
Littlewoods 2.66 99.87
Amazon 2.73 100.00
Selfridges 4.72 99.87
HMV 5.42 98.79



Performance and availability (Thursday 1/1/2009 — Wednesday 7/1/2009)

















































































































































Company Average performance (s) Availability (%)
John Lewis 1.19 99.75
Toys ‘R’ Us 1.28 100.00
BHS 1.33 99.94
House of Fraser 1.33 99.87
Tesco Direct 1.61 100.00
Argos 1.77 100.00
Debenhams 1.92 100.00
Hamleys 1.98 100.00
Play 2.14 100.00
Amazon 2.69 99.94
Littlewoods 2.73 100.00
HMV 3.80 99.19
Selfridges 4.61 99.94

Read More

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all Top500 research

Group 4Created with Sketch.

Personalise your experience on IR.net