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Perspectives on business models, returns and data

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In today’s InternetRetailing newsletter, we’re reporting on different perspectives in areas from business models and strategies to handling data and returns.



We look at how French Connection has rethought its estate requirements as it looks to make profits in a challenging market, while relative newcomer Eve Sleep reports on how it’s taking a new approach to selling mattresses direct to consumers and through partnerships with third-party stores that could point to how retail models will work in future.



Today’s guest comment comes from David Saenz of Stuart, who considers the need for returns to be fast and convenient – in the light of a new study from Rebound that finds consumers says retailers don’t make it easy to return online orders, and that many would move if it the process is not easy enough.



In today’s IRX preview we speak to Alessandra di Lorenzo of lastminute.com on the effect that GDPR is set to have on the industry. Today we’re delighted to able to share the full line-up at IRX in an easy-to-read agenda. Click on this link for more.



Finally, we report on the BRC’s Retail Crime Survey 2017 that finds £700m is lost to retail crime every year.



Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.

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