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Priya Iyer

Priya Iyer


Recent Articles

GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of customer care?

GUEST COMMENT Will AI mean the end for contact centres or simply lead to higher levels of customer care?

 While artificial intelligence  (AI) technology can provide efficiency and cost savings, human interaction creates value like no other - the more human your contact centre engagements and interactions are with the customer, the more likely you won’t be killed by the AI trend 

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