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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Deloitte launches new digital division to serve clients including etailers

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Deloitte launches new digital division to serve clients including etailers
Deloitte launches new digital division to serve clients including etailers
John Lewis is among the retail clients of Deloitte Digital, launched today by business advisory firm Deloitte to provide clients with digital services including the strategic planning and delivery of ecommerce solutions.

Deloitte Digital says the launch of the new practice, whose 800 employees across the world include 100 in London, comes in response to demand from existing clients such as John Lewis.

Sam Roddick, lead for Deloitte Digital EMEA, said: “Winners and losers will be determined in the digital revolution.

“Every one of our clients is impacted, regardless of industry and region. We have developed Deloitte Digital in response to increasing demand from our clients across the world for advanced digital advice, particularly in the mobile sector. They value our industry knowledge and insight and this expertise, combined with creative knowledge, will help them connect with their customers, employees and partners in the new digital world.”

Andrea O’Donnell, commercial director at John Lewis, said: “John Lewis is a retailer that prides itself on its service, which historically has been delivered by partners in shops. However, because of changes in the way customers are spending their time and money, our service is increasingly enabled through technology and delivered digitally.

"We are developing new capabilities in these areas that will extend our service credentials and allow customers to engage with us from anywhere, at any time, through any device. Digital as a result impacts on everything we do and it is reassuring to know Deloitte is putting more resource, skill and expertise behind this service to continue to support us.”

Deloitte Digital will serve clients across the Americas, EMEA and Asia Pacific, with 11 studios across the US, UK, Australia and India It plans to expand over the next 12 mnths.

Richard Buck, managing partner, Deloitte Digital in the UK said: “Our clients need a combination of business, creative and technology experience to re-imagine their businesses, often in ways unachievable just a few short years ago.”

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