Download RetailDNA Performance Value Chain Report in which we examine how Europe Top1000 retailers perform against RetailX value chain analysis.
The report focuses in particular on the value chains and the metrics that underpin them, showing how retailers score highly in areas such as access, growth and share across the Customer, Product, Operations, and Capital value chains. Illustrated through RetailX graphics, analysis and by a series of company profiles. The report will be published first as separate value chains and subsequently as a full report.
Inside the Report
- The Value Chain Overview – What are the RetailX value chains, why do they matter and how can retailers use them most effectively.
- The Customer Value Chain – The first value chain, generally owned by the CMO, is focused on the customer and the tactics that help retailers win customers, while boosting both the value and frequency of their orders in a profitable way.
- The Product Value Chain – The second value chain is focused on the products that retailers sell to customers, and the related aspects of quality, price and margin – and is generally owned by the Chief Product Officer, Buying or Retail Directors.
- The Operations Value Chain – The third value chain is the preserve of the COO and centres on the operations that support and enables sales while differentiating service.
- The Capital Value Chain – The fourth value chain is about the capital – whether financial, human, technical or operational – through which retailers and brands maximise profits for stakeholders. This is generally overseen by the CEO, sometimes in conjunction with the Chair of the Board.
