Worldline: Expectations of online shoppers

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Report Summary

2023 will be a challenging year for ecommerce. Amidst a changing economic landscape, online businesses are recognising the importance of sustainable growth, not only by meeting consumer demands but also by aligning their focus on modern technologies.

At the same time, the world is becoming more connected and digital commerce is continuing to grow, providing opportunities for online businesses to take advantage of consumer demand. For many, it is a case of rethinking strategies and refocusing their offering to align with a changing consumer mindset.

In this report brought to you by Worldline, powered by RetailX research, we look at the today, tomorrow and future of retail. Within that scope we’ve assessed customer sentiment and expectations, helping retailers to better meet customer expectations.

In our first section, we look at how consumers are shopping online and what they are spending, whilst the second section, looks at what retailers need to do to stand out and how to build customer relationships and loyalty.

In the last section of our survey analysis, we explore the consumer desire for new shopping experiences and the role technology will play in delivering those experiences.

In conclusion, our survey paints a picture of the future of an ever-evolving industry, where competition is high, and where consumer demand should be considered at every stage of the buyer journey. Retailers that stay ahead of ecommerce trends and provide a personalised customer experience will be well-positioned for success in the years to come.

Download our latest Whitepaper to read more about:

  • How rising prices are impacting how consumers buy
  • How the desire for value is driving cross-border shopping
  • Why it’s important that retailers keep up to date with consumers’ payment preferences
  • The role of subscriptions
  • How value and personalisation are the key drivers to attracting new customers
  • The role of new tech experiences Including AR, social commerce and the metaverse
  • Regional company profiles include:  El Corte Inglés, ASOS, Myprotein, Probikeshop, Blokker and Krëfel
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