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Research Articles

Engaging in conversation

Engaging in conversation

20 Mar 2019by Martin Shaw
Retailers stand out in the Brand Engagement Dimension when they inspire and include customers in conversations, says Martin Shaw, head of research at RetailX.
AnnualAutomotive goodsBrand EngagementClothingCosmeticsCustomerEcommerceHealthMobileOnlineOtherPeopleProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentThe CustomerUK
Analysing the numbers

Analysing the numbers

05 Feb 2019by Jonathan Wright
As retail changes, customers expect to be able to get hold of their purchases without fuss and in ways that fit in with busy lives. Jonathan Wright considers what RetailX research says about how IREU Top500 retailers are doing here.
Automotive goodsClothingCustomerDeliveryEcommerceEuropeGardenGroceryHomewareIREU Top500OtherResearchRetailerSellingSports and outdoor equipmentThe CustomerUK
Brand Engagement

Brand Engagement

30 Jan 2019by Chloe Rigby
Leading retailers give shoppers more choice in how they get in touch and ask questions
Automotive goodsBrand EngagementClothingCosmeticsCustomerDataEcommerceHealthMobileOtherPeopleProductReady-made foodRetailerSellingSoftwareSports and outdoor equipmentThe Customer
The Customer

The Customer

30 Jan 2019by Chloe Rigby
Shoppers enjoy good service and the customer experience when they visit retailers ranked highly in The Customer dimension
Automotive goodsConsumer electronicsCustomerDataGroceryMobileOtherProductSellingThe CustomerViews

Merchandising

19 Dec 2018by Jonathan Wright
Search, discovery and navigation are fundamental to modern merchandising, which is why they feature heavily in RetailX research in this Dimension.
AUAutomotive goodsBooksBrandsClothingCustomerMarketplacesMerchandisingMobileOnlineOtherProductResearchSports and outdoor equipmentThe Customer
Fulfil customer expectations

Fulfil customer expectations

11 Oct 2018by Chloe Rigby
Online shoppers want to take Delivery of purchases in ways that works for them, writes Chloe Rigby .
Automotive goodsBooksCustomerDeliveryGardenHealthOnlineResearchRetailerSellingSoftwareThe Customer
Connections and conversations

Connections and conversations

11 Oct 2018by Jonathan Wright
Using Social networks effectively is a skill that retailers increasingly need to master. Jonathan Wright considers how well G2K retailers are doing.
Automotive goodsClothingConsumer electronicsCustomerGroceryJewelleryJewellery and AccessoriesMerchandisingOtherPaymentProductResearchRetailerSoftwareThe Customer

Mobile & Cross-Channel

26 Jul 2018by Jonathan Wright
The smartphone is the device that binds together multichannel retail. Since Europe’s highest-performing retailers already understand this, they plan their strategies accordingly
Automotive goodsBooksClothingCosmeticsEcommerceEuropeGroceryHealthIndustryIREU Top500LocationMobileOnlineOtherPerformance DimensionReady-made foodResearchRetailerSellingSoftwareStationeryStationery and craftUK

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