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Research Articles

Analysing The Numbers: Seamless Retail

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright
Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.
BooksBrandsClothingConsumer electronicsCustomerDeliveryEUFashion accessoriesGardenHealthIREU Top500JewelleryMarketplacesMerchandisingMobileOtherProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentTechnologyThe Customer
Operations & logistics

Operations & logistics

30 Jan 2019by Chloe Rigby
BooksClothingCustomerDeliveryGardenLocationMobileOnlineOtherPerformance DimensionProductResearchSellingUK

Mobile & Cross-channel

20 Dec 2018by Jonathan Wright
Our research suggests that AU250 retailers are making slow but steady progress in their Mobile & Cross-channel offerings
AUBooksClothingConsumer electronicsCosmeticsEuropeFashion accessoriesHomewareInternationalIRUK Top500MarketplacesMobileOnlineOtherResearchSoftwareSports and outdoor equipmentStationeryStationery and craftUK

Merchandising

19 Dec 2018by Jonathan Wright
Search, discovery and navigation are fundamental to modern merchandising, which is why they feature heavily in RetailX research in this Dimension.
AUAutomotive goodsBooksBrandsClothingCustomerMarketplacesMerchandisingMobileOnlineOtherProductResearchSports and outdoor equipmentThe Customer

The Customer

19 Dec 2018by Jonathan Wright
Customers expect offers tailored to their needs and responsiveness. Retailers need to respond – and to initiate conversations too.
BooksBrandsClothingCosmeticsCustomerDeliveryMobileOnlineOtherProductResearchSoftwareSports and outdoor equipmentThe Customer
Fulfil customer expectations

Fulfil customer expectations

11 Oct 2018by Chloe Rigby
Online shoppers want to take Delivery of purchases in ways that works for them, writes Chloe Rigby .
Automotive goodsBooksCustomerDeliveryGardenHealthOnlineResearchRetailerSellingSoftwareThe Customer
Signed, Sealed and Collected

Signed, Sealed and Collected

21 Sep 2018by Martin Shaw
How are UK retailers using click and collect to serve shoppers buying from different retail categories? Martin Shaw, RetailX head of research, interrogates the IRUK Top500 data to find out
BooksBrandsClothingCosmeticsCustomerDataDeliveryDepartment StoreGardenGroceryIREU Top500IRUK Top500OnlineOtherPeopleProductResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craftTrade tools and equipment and DIYUK

Mobile & Cross-Channel

26 Jul 2018by Jonathan Wright
The smartphone is the device that binds together multichannel retail. Since Europe’s highest-performing retailers already understand this, they plan their strategies accordingly
Automotive goodsBooksClothingCosmeticsEcommerceEuropeGroceryHealthIndustryIREU Top500LocationMobileOnlineOtherPerformance DimensionReady-made foodResearchRetailerSellingSoftwareStationeryStationery and craftUK

Merchandising

26 Jul 2018by Jonathan Wright
Good imagery and promoting add-on sales are key to successful merchandising initiatives, and there’s strong performance here from European retailers
BooksClothingCustomerHealthMerchandisingMobileOtherPerformance DimensionProductReady-made foodSellingSoftwareThe Customer

The Customer

26 Jul 2018by Jonathan Wright
Customers judge retailers by the practice of the best, which means that customer experience is key to success
BooksBrandsClothingConsumer electronicsCosmeticsCustomerDeliveryEUFashion accessoriesFocusHealthIREU Top500MobileOnlineOtherPeopleProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craft

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