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Research Articles

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

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Delivery: Make fulfilment work

31 Oct 2019by Martin Shaw

RetailX researchers analyse the delivery, collection and returns promises that Growth 2000 retailers make

Mobile: Serving ‘on-the-go’ shoppers

31 Oct 2019by Martin Shaw

How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research

Social: Reach out to customers

31 Oct 2019by Martin Shaw

RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers

Context: Strength in depth

30 Oct 2019by Chloe Rigby

Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright

Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.