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Payment Revolution: the future of money and crypto adoption in retail - Webinar

Payment Revolution: the future of money and crypto adoption in retail - Webinar

Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar

Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar

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GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

Paul Skeldon

EDITORIAL 2020 saw an ecommerce boom, but could ending click & collect see that too stop?

14 Jan 2021by Paul Skeldon

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EDITORIAL How Tesco, Dunelm, Halfords and other Top500 retailers traded in lockdown and over peak

EDITORIAL How Tesco, Dunelm, Halfords and other Top500 retailers traded in lockdown and over peak

N Brown Group sees sales start to recover after pivot towards homewares and gifts

N Brown Group sees sales start to recover after pivot towards homewares and gifts

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Research Articles

Getting to know you

Getting to know you

26 Nov 2018by Chloe Rigby

Retailers that understand their customers are better placed to give them more relevant service, writes Chloe Rigby

Debenhams: putting social at the heart of strategy

22 Sep 2017by Penelope Ody

Ross Clemmow of Debenhams talks to Penelope Ody about the department store’s mission to put social and mobile at the customer’s service.Debenhams’ strateg

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