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EDITORIAL How Top500 retailers are serving customers this lockdown Black Friday; plus Arcadia Group works to avoid administration

27 Nov 2020by Chloe Rigby

GUEST COMMENT: Why are more and more online retailers using digital asset management?

27 Nov 2020by Mike Paxton

EDITORIAL Omni-channel: retailers face a balancing act

26 Nov 2020by Paul Skeldon

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UPDATED PEAK 2020 Mapping the course of lockdown Black Friday

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Retailers on the brink: Arcadia searches for ways to avoid administration;13 Jaeger stores close following its administration last week

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Research Articles

Preparing for Brexit

11 Nov 2019by Chloe Rigby

What Brexit means may still be uncertain – but it is already having an effect on cross-border trade writes Chloe Rigby.

Introducing the Ecommerce Country and Region Reports 2020

08 Nov 2019by Jonathan Wright

Brands Data Ecommerce EU Podcast Region Research Retailer Selling Technology UK Webinar

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Strategic Overview: Cross-border, cross-channel

06 Nov 2019by Chloe Rigby

Leading retailers are enabling shoppers to buy the items they want, wherever and whenever they want, writes Chloe Rigby.

Brands Clothing Consumer electronics Cosmetics Customer EU Europe Fashion accessories Focus Jewellery Online Payment Ready-made food Retailer Selling Software Stationery Stationery and craft Theme UK

The Customer: Crafting well-judged customer experiences

28 May 2019by Jonathan Wright

Shoppers expect consistent levels of service across channels. RetailX research reveals how well retail brands are doing here

Brands Clothing Consumer electronics Customer EU Jewellery Mobile Performance Dimension Research Retailer RXBX Selling The Customer UK

Context: Making the most of technology

04 Apr 2019by Penelope Ody

Digital-savvy customers expect merchandisers to deliver websites with rich content, plenty of product information and personalised offers. Thanks to technology, explains Penelope Ody, they can.

Customer Data Delivery EU Merchandising Mobile Online Other Product Retailer Technology

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright

Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.

Context: Adapting to a changing customer base

05 Mar 2019by Penelope Ody

Understanding customers is essential for successful retailing but, as Penelope Ody explains, digital technology and changing demographics are presenting new challenges

Customer Delivery EU Europe Focus Marketing Online Other Product Retailer Technology UK