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Research Articles

Preparing for Brexit

Preparing for Brexit

11 Nov 2019by Chloe Rigby
What Brexit means may still be uncertain – but it is already having an effect on cross-border trade writes Chloe Rigby.
BrandsConferenceDeliveryEcommerceEUEuropeInternationalOnlineOtherPaymentPeakSellingUK

Introducing the Ecommerce Country and Region Reports 2020

08 Nov 2019by Jonathan Wright
BrandsDataEcommerceEUPodcastRegionResearchRetailerSellingTechnologyUKWebinar
The Customer: Offering customer choice

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright
The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.
BooksClothingCosmeticsCustomerDeliveryEUFashion accessoriesGardenGroceryHealthIndustryJewelleryManagerMobileOnlineOtherPaymentResearchRetailerSellingSoftwareThe CustomerUK
Strategic Overview: Cross-border, cross-channel

Strategic Overview: Cross-border, cross-channel

06 Nov 2019by Chloe Rigby
Leading retailers are enabling shoppers to buy the items they want, wherever and whenever they want, writes Chloe Rigby.
BrandsClothingConsumer electronicsCosmeticsCustomerEUEuropeFashion accessoriesFocusJewelleryOnlinePaymentReady-made foodRetailerSellingSoftwareStationeryStationery and craftThemeUK
The Customer: Crafting well-judged customer experiences

The Customer: Crafting well-judged customer experiences

28 May 2019by Jonathan Wright
Shoppers expect consistent levels of service across channels. RetailX research reveals how well retail brands are doing here
BrandsClothingConsumer electronicsCustomerEUJewelleryMobilePerformance DimensionResearchRetailerRXBXSellingThe CustomerUK

Context: Making the most of technology

04 Apr 2019by Penelope Ody
Digital-savvy customers expect merchandisers to deliver websites with rich content, plenty of product information and personalised offers. Thanks to technology, explains Penelope Ody, they can. 
CustomerDataDeliveryEUMerchandisingMobileOnlineOtherProductRetailerTechnology
Analysing The Numbers: Seamless Retail

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright
Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.
BooksBrandsClothingConsumer electronicsCustomerDeliveryEUFashion accessoriesGardenHealthIREU Top500JewelleryMarketplacesMerchandisingMobileOtherProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentTechnologyThe Customer

Context: Adapting to a changing customer base

05 Mar 2019by Penelope Ody
Understanding customers is essential for successful retailing but, as Penelope Ody explains, digital technology and changing demographics are presenting new challenges
CustomerDeliveryEUEuropeFocusMarketingOnlineOtherProductRetailerTechnologyUK

Conclusion

05 Feb 2019by Jonathan Wright
CustomerDepartment StoreEUFocusRetailerUKUnited Kingdom
Develop Routes To Export Success

Develop Routes To Export Success

21 Sep 2018by Chloe Rigby
Chloe Rigby looks at four strategies that leading retailers use as they grow their business overseas
BrandsCustomerDataDeliveryEcommerceEUEuropeInternationalIRUK Top500MarketingMarketplacesMobileOnlineOtherPaymentProductResearchRetailerSellingTechnologyThe CustomerUKWebinars

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