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EDITORIAL AO, Naked Wines and THG report strong pandemic performances – but can it last as the UK starts to emerge from Covid-19?

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Research Articles

The European appeal of brands

11 Nov 2019by Martin Shaw

Leading brands make up just over a fifth of the Top500 index, yet they have a reach that retailers cannot match.

Mobile & Cross-Channel: Serving shoppers wherever they are

08 Nov 2019by Jonathan Wright

More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.

Brands Clothing Delivery Fashion accessories Garden Jewellery Mobile Online Retailer Selling Software Subscription UK

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.