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Research Articles

The European appeal of brands

The European appeal of brands

11 Nov 2019by Martin Shaw
Leading brands make up just over a fifth of the Top500 index, yet they have a reach that retailers cannot match.
BrandsClothingConsumer electronicsCosmeticsEuropeFashion accessoriesJewelleryOnlineOtherPeopleResearchSellingSoftwareThemeUK
Mobile & Cross-Channel: Serving shoppers wherever they are

Mobile & Cross-Channel: Serving shoppers wherever they are

08 Nov 2019by Jonathan Wright
More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.
BrandsClothingDeliveryFashion accessoriesGardenJewelleryMobileOnlineRetailerSellingSoftwareSubscriptionUK
Brand Engagement: Curation and image

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright
Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.
BooksBrand EngagementBrandsClothingConsumer electronicsEcommerceEuropeFashion accessoriesFocusGroceryHealthJewelleryMarketplacesOtherProductReady-made foodRegionResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craftUK
Merchandising: Navigating commerce

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright
Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.
Automotive goodsBooksClothingConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesGardenGroceryHealthHomewareIndustryJewelleryMerchandisingOnlineOtherProductReady-made foodResearchRetailerSellingSoftwareStationeryStationery and craftUK
The Customer: Offering customer choice

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright
The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.
BooksClothingCosmeticsCustomerDeliveryEUFashion accessoriesGardenGroceryHealthIndustryJewelleryManagerMobileOnlineOtherPaymentResearchRetailerSellingSoftwareThe CustomerUK
Strategic Overview: Cross-border, cross-channel

Strategic Overview: Cross-border, cross-channel

06 Nov 2019by Chloe Rigby
Leading retailers are enabling shoppers to buy the items they want, wherever and whenever they want, writes Chloe Rigby.
BrandsClothingConsumer electronicsCosmeticsCustomerEUEuropeFashion accessoriesFocusJewelleryOnlinePaymentReady-made foodRetailerSellingSoftwareStationeryStationery and craftThemeUK

Delivery: Make fulfilment work

31 Oct 2019by Martin Shaw
RetailX researchers analyse the delivery, collection and returns promises that Growth 2000 retailers make
BooksClothingConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesFocusGrowth 2000HealthHome appliancesHomewareJewelleryOnlineProductRetailerSellingStationeryStationery and craftThe CustomerUK

Mobile: Serving ‘on-the-go’ shoppers

31 Oct 2019by Martin Shaw
How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research
BooksBrandsClothingConsumer electronicsCosmeticsFashion accessoriesGardenGrowth 2000HomewareIndustryIRUK Top500JewelleryMobileOnlineResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craft

Search & Checkout: From search to checkout

31 Oct 2019by Martin Shaw
RetailX research explores how easily shoppers can move from finding a product to making a purchase
ClothingCosmeticsCustomerDataFashion accessoriesFocusGroceryGrowth 2000HealthJewelleryMobileOnlineOpinionOtherPaymentPeopleProductReady-made foodResearchSellingThe Customer
Context: Strength in depth

Context: Strength in depth

30 Oct 2019by Chloe Rigby
Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.
AnnualBooksBrandsClothingConsumer electronicsCosmeticsCustomerDeliveryEcommerceFashion accessoriesGardenGrowth 2000HealthIndustryInternationalJewelleryLocationMobileOnlineOtherPeopleProductResearchRetailerSellingStationeryStationery and craftTechnologyUK

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