More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Mobile: Serving ‘on-the-go’ shoppers

31 Oct 2019by Martin Shaw

How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research

Social: Reach out to customers

31 Oct 2019by Martin Shaw

RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers

Context: Strength in depth

30 Oct 2019by Chloe Rigby

Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.

Analysing The Numbers: A multichannel world

08 Apr 2019by Jonathan Wright

If we are not there already, we are certainly moving to a mobile-first world. How are European retailers responding to this new reality? Jonathan Wright considers what the numbers might tell us.

Brands Clothing Cosmetics Ecommerce Fashion accessories Garden Homeware IREU Top500 Location Marketplaces Mobile Online Other Product Ready-made food Research Selling Stationery Technology UK

Case Study: Ikea

05 Mar 2019by Jonathan Wright

A shake up that embraces difference

Customer Data Europe Focus Garden International Mobile Online Other Payment Retailer Trade Show

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright

Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.

Analysing the numbers

05 Feb 2019by Jonathan Wright

As retail changes, customers expect to be able to get hold of their purchases without fuss and in ways that fit in with busy lives. Jonathan Wright considers what RetailX research says about how IREU Top500 retailers are doing here.

Automotive goods Clothing Customer Delivery Ecommerce Europe Garden Grocery Homeware IREU Top500 Other Research Retailer Selling Sports and outdoor equipment The Customer UK