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Research Articles

Mobile & Cross-Channel: Serving shoppers wherever they are

Mobile & Cross-Channel: Serving shoppers wherever they are

08 Nov 2019by Jonathan Wright
More than half of leading retailers now offer mobile apps and effective mobile websites, but the availability of cross-channel services such as collection and returns is falling.
BrandsClothingDeliveryFashion accessoriesGardenJewelleryMobileOnlineRetailerSellingSoftwareSubscriptionUK
Merchandising: Navigating commerce

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright
Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.
Automotive goodsBooksClothingConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesGardenGroceryHealthHomewareIndustryJewelleryMerchandisingOnlineOtherProductReady-made foodResearchRetailerSellingSoftwareStationeryStationery and craftUK
The Customer: Offering customer choice

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright
The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.
BooksClothingCosmeticsCustomerDeliveryEUFashion accessoriesGardenGroceryHealthIndustryJewelleryManagerMobileOnlineOtherPaymentResearchRetailerSellingSoftwareThe CustomerUK

Mobile: Serving ‘on-the-go’ shoppers

31 Oct 2019by Martin Shaw
How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research
BooksBrandsClothingConsumer electronicsCosmeticsFashion accessoriesGardenGrowth 2000HomewareIndustryIRUK Top500JewelleryMobileOnlineResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craft

Social: Reach out to customers

31 Oct 2019by Martin Shaw
RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers
Automotive goodsBooksClothingCosmeticsCustomerDataGardenGroceryGrowth 2000HealthJewelleryMarketplacesOnlineOtherPaymentProductResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craftThe Customer
Context: Strength in depth

Context: Strength in depth

30 Oct 2019by Chloe Rigby
Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.
AnnualBooksBrandsClothingConsumer electronicsCosmeticsCustomerDeliveryEcommerceFashion accessoriesGardenGrowth 2000HealthIndustryInternationalJewelleryLocationMobileOnlineOtherPeopleProductResearchRetailerSellingStationeryStationery and craftTechnologyUK
Analysing The Numbers: A multichannel world

Analysing The Numbers: A multichannel world

08 Apr 2019by Jonathan Wright
If we are not there already, we are certainly moving to a mobile-first world. How are European retailers responding to this new reality? Jonathan Wright considers what the numbers might tell us.
BrandsClothingCosmeticsEcommerceFashion accessoriesGardenHomewareIREU Top500LocationMarketplacesMobileOnlineOtherProductReady-made foodResearchSellingStationeryTechnologyUK
Case Study: Ikea

Case Study: Ikea

05 Mar 2019by Jonathan Wright
A shake up that embraces difference
CustomerDataEuropeFocusGardenInternationalMobileOnlineOtherPaymentRetailerTrade Show
Analysing The Numbers: Seamless Retail

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright
Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.
BooksBrandsClothingConsumer electronicsCustomerDeliveryEUFashion accessoriesGardenHealthIREU Top500JewelleryMarketplacesMerchandisingMobileOtherProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentTechnologyThe Customer
Analysing the numbers

Analysing the numbers

05 Feb 2019by Jonathan Wright
As retail changes, customers expect to be able to get hold of their purchases without fuss and in ways that fit in with busy lives. Jonathan Wright considers what RetailX research says about how IREU Top500 retailers are doing here.
Automotive goodsClothingCustomerDeliveryEcommerceEuropeGardenGroceryHomewareIREU Top500OtherResearchRetailerSellingSports and outdoor equipmentThe CustomerUK

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