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EDITORIAL Mobile and cross-border defined 2020 and will carry 2021

21 Jan 2021by Paul Skeldon

EDITORIAL The online and multichannel strategies that retailers from Seasalt and Superdry to AO.com and Hotel Chocolat are deploying

19 Jan 2021by Chloe Rigby

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

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Pets at Home shows how fast its omnichannel sales grew in the run up to Christmas

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2020 sees mcommerce in UK grow by 30%, with social commerce set to drive growth in 2021

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Research Articles

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Search & Checkout: From search to checkout

31 Oct 2019by Martin Shaw

RetailX research explores how easily shoppers can move from finding a product to making a purchase

Clothing Cosmetics Customer Data Fashion accessories Focus Grocery Growth 2000 Health Jewellery Mobile Online Opinion Other Payment People Product Ready-made food Research Selling The Customer

Social: Reach out to customers

31 Oct 2019by Martin Shaw

RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers

Case Study: Carrefour: 2022 plans embrace Google and local

08 Apr 2019by Jonathan Wright

Customer Delivery Ecommerce Europe Focus Grocery Mobile Online Region Retailer

Analysing the numbers: Reach out to customers

04 Apr 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers.