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GUEST COMMENT Post-pandemic packaging: What will consumers want?

13 Aug 2020by Robert Lockyer

From Asos and Topps Tiles to Watches of Switzerland on how customer behaviour is evolving

13 Aug 2020by Chloe Rigby

GUEST COMMENT How to use personalisation as a springboard

13 Aug 2020by Omer Artun

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The 2020 RetailX Europe Top1000

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How the Lidl Plus app is designed to foster customer loyalty

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Watches of Switzerland reports record year as luxury shoppers bought online and from regional shops after Covid-19 pandemic

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Research Articles

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Search & Checkout: From search to checkout

31 Oct 2019by Martin Shaw

RetailX research explores how easily shoppers can move from finding a product to making a purchase

Clothing Cosmetics Customer Data Fashion accessories Focus Grocery Growth 2000 Health Jewellery Mobile Online Opinion Other Payment People Product Ready-made food Research Selling The Customer

Social: Reach out to customers

31 Oct 2019by Martin Shaw

RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers

Case Study: Carrefour: 2022 plans embrace Google and local

08 Apr 2019by Jonathan Wright

Customer Delivery Ecommerce Europe Focus Grocery Mobile Online Region Retailer

Analysing the numbers: Reach out to customers

04 Apr 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers.