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EDITORIAL From Dixons Carphone to N Brown Group: refocusing on the customer experience

21 Jun 2019by Chloe Rigby

GUEST COMMENT Enhancing the customer experience: How the DIY industry can find its voice again

21 Jun 2019by Sophie Light-Wilkinson

GUEST COMMENT Unlocking customer lifetime value in an AI age

20 Jun 2019by Sam Carter

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The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.

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Strategy & Innovation

Sustained mobile growth drives Spreadshirt to record profits in 2018

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Online set to be the fastest growing grocery channel over next five years: IGD

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Research Articles

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

Analysing the numbers: Reach out to customers

04 Apr 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers.

Case Study: Boots

20 Mar 2019by Chloe Rigby

Boots enjoys high levels of customer loyalty thanks to its Advantage Card, which is successful in engaging shoppers across channels.

Customer Health IRUK Top500 Mobile Product Research Retailer UK

Engaging in conversation

20 Mar 2019by Martin Shaw

Retailers stand out in the Brand Engagement Dimension when they inspire and include customers in conversations, says Martin Shaw, head of research at RetailX.

Annual Automotive goods Brand Engagement Clothing Cosmetics Customer Ecommerce Health Mobile Online Other People Product Ready-made food Research Retailer Selling Software Sports and outdoor equipment The Customer UK

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright

Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.

Case Study: Holland & Barrett

05 Feb 2019by Chloe Rigby

Customer Data Health Mobile Online Other Retailer Subscription The Customer UK

Brand Engagement

30 Jan 2019by Chloe Rigby

Leading retailers give shoppers more choice in how they get in touch and ask questions

Automotive goods Brand Engagement Clothing Cosmetics Customer Data Ecommerce Health Mobile Other People Product Ready-made food Retailer Selling Software Sports and outdoor equipment The Customer

Strategy And Innovation

30 Jan 2019by Chloe Rigby

Leaders in this field offer joined-up services, from start to finish of the shopping journey

Customer Delivery Health IRUK Top500 Merchandising Mobile Online Other Product Research Retailer Selling Strategy and Innovation The Customer

12 practical approaches to the customer

26 Nov 2018by Chloe Rigby

In recent years, retailers have moved further towards putting their customers at the centre of their businesses. Strategies built around customer service and experience will help to recruit new customers to the brand. Here we round up some of the approaches taken by retailers that stand out in this Dimension

Beat customer expectations on service

26 Nov 2018by Martin Shaw

Shoppers are well served when retailers provide an experience that meets their needs, whether they’re browsing, buying or asking a question, writes Martin Shaw of InternetRetailing’s RetailX research team.