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EDITORIAL AO, Ocado, DFS and the BRC show how far retail has shifted online during lockdown

14 Jul 2020by Chloe Rigby

GUEST COMMENT Covid-19 and retail: don’t shelve that online strategy just yet

14 Jul 2020by Lars Larsson

GUEST COMMENT Cybersecurity efforts need to be urgently revised as digital payments gain popularity

10 Jul 2020by Sam Bocetta

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The 2020 RXEU Europe Growth 3000

In the first RXEU Growth 3000 report, we publish the list of 3,000 companies that follow our previously-published RXEU Top500.

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ASOS sees 10% rise in sales plus 16% growth in customer base as international sales boom in lockdown

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Mobile and social – along with international traffic – driving UK ecommerce growth

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Research Articles

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Delivery: Make fulfilment work

31 Oct 2019by Martin Shaw

RetailX researchers analyse the delivery, collection and returns promises that Growth 2000 retailers make

Search & Checkout: From search to checkout

31 Oct 2019by Martin Shaw

RetailX research explores how easily shoppers can move from finding a product to making a purchase

Clothing Cosmetics Customer Data Fashion accessories Focus Grocery Growth 2000 Health Jewellery Mobile Online Opinion Other Payment People Product Ready-made food Research Selling The Customer

Social: Reach out to customers

31 Oct 2019by Martin Shaw

RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers

Context: Strength in depth

30 Oct 2019by Chloe Rigby

Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

Brands Customer Data Delivery Health Industry Merchandising Mobile Online Other People Product Research Retailer Technology The Customer UK

Analysing the numbers: Reach out to customers

04 Apr 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers.