The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Mobile: Serving ‘on-the-go’ shoppers

31 Oct 2019by Martin Shaw

How are Growth 2000 retailers adapting to shoppers’ willingness to buy online via their smartphones? We take a look at RetailX research

Context: Strength in depth

30 Oct 2019by Chloe Rigby

Growth 2000 retailers represent the heart of a highly diverse UK retail industry, writes Chloe Rigby.

Partner perspective: The value of data-led decision-making

30 Oct 2019by Tim Johnson

Retailing online is becoming increasingly competitive as seasoned ecommerce giants invest heavily and gain greater market share each year.

Customer Data Ecommerce Industry Marketing Online Other Payment Product Retailer

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

Brands Customer Data Delivery Health Industry Merchandising Mobile Online Other People Product Research Retailer Technology The Customer UK

How leading retailers use Facebook

20 Mar 2019by Fernando Santos

RetailX researchers took an analytical approach to find out how leading UK retailers use Facebook in practice. Fernando Santos, RetailX project manager, explains how they did it, and what they found.

Brands Ecommerce Events Focus Industry IRUK Top500 Manager Other Product Research Retailer UK

Andertons Music: talking to a global audience

20 Mar 2019by Chloe Rigby

Jack Cooper of Andertons Music Co tells Chloe Rigby how the family-run business talks to an audience that extends well beyond its hometown.

Brand Engagement Brands Customer Ecommerce Events Industry Interviews IRUK Top500 Manager Marketing Online Other People Product Research Retailer Technology

Introduction

20 Mar 2019by Ian Jindal

Brand Engagement Brands Focus Industry IRUK Top500 Online Other Research Selling UK

Context: Reaching the tipping point

05 Feb 2019by Penelope Ody

With many retailers reporting that their online sales are growing 10 times faster than their store businesses, Penelope Ody looks at the key strategic changes that are suddenly high on the agenda

Customer Department Store Europe Grocery Industry Marketing Mobile Online Product Retailer Selling Technology The Customer UK