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EDITORIAL From Dixons Carphone to N Brown Group: refocusing on the customer experience

21 Jun 2019by Chloe Rigby

GUEST COMMENT Enhancing the customer experience: How the DIY industry can find its voice again

21 Jun 2019by Sophie Light-Wilkinson

GUEST COMMENT Unlocking customer lifetime value in an AI age

20 Jun 2019by Sam Carter

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The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.

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Strategy & Innovation

Sustained mobile growth drives Spreadshirt to record profits in 2018

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Online set to be the fastest growing grocery channel over next five years: IGD

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Research Articles

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

How leading retailers use Facebook

20 Mar 2019by Fernando Santos

RetailX researchers took an analytical approach to find out how leading UK retailers use Facebook in practice. Fernando Santos, RetailX project manager, explains how they did it, and what they found.

Brands Ecommerce Events Focus Industry IRUK Top500 Manager Other Product Research Retailer UK

Andertons Music: talking to a global audience

20 Mar 2019by Chloe Rigby

Jack Cooper of Andertons Music Co tells Chloe Rigby how the family-run business talks to an audience that extends well beyond its hometown.

Brand Engagement Brands Customer Ecommerce Events Industry Interviews IRUK Top500 Manager Marketing Online Other People Product Research Retailer Technology

Introduction

20 Mar 2019by Ian Jindal

Brand Engagement Brands Focus Industry IRUK Top500 Online Other Research Selling UK

Context: Reaching the tipping point

05 Feb 2019by Penelope Ody

With many retailers reporting that their online sales are growing 10 times faster than their store businesses, Penelope Ody looks at the key strategic changes that are suddenly high on the agenda

Customer Department Store Europe Grocery Industry Marketing Mobile Online Product Retailer Selling Technology The Customer UK

Analysing the numbers

05 Feb 2019by Jonathan Wright

Those retailers that offer sophisticated services today are best placed to offer the kinds of innovative services that will be mainstream in the future. Jonathan Wright considers what the numbers tell us about how IREU Top500 retailers are doing here.

Brands Clothing Customer Delivery Ecommerce Europe Garden Homeware Industry IREU Top500 Marketplaces Online Other Region Research Retailer Selling The Customer UK

Brand Engagement

20 Dec 2018by Jonathan Wright

Shoppers pay attention when others recommend products or services. Which retailers make the most of such consumer interactions?

AU Brand Engagement Clothing Consumer electronics Customer Delivery Industry Online Opinion Other Product Research Selling Sports and outdoor equipment

Strategic overview

19 Dec 2018by Jonathan Wright

Australian retailers face many issues that also face international competitors. Yet, argues Jonathan Wright, it’s also a unique market with distinct strengths and where new thinking is flourishing

AU Brands Cosmetics Delivery Europe Focus Industry International Other People Physical Store Research Retailer

12 practical approaches to the customer

26 Nov 2018by Chloe Rigby

In recent years, retailers have moved further towards putting their customers at the centre of their businesses. Strategies built around customer service and experience will help to recruit new customers to the brand. Here we round up some of the approaches taken by retailers that stand out in this Dimension