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EDITORIAL Experience-led retail: how retailers from Burberry to Halfords are balancing stores and online

16 Jul 2019by Chloe Rigby

GUEST COMMENT How collaboration can facilitate retail creativity

16 Jul 2019by Steve Martin

EDITORIAL Amazon, DFS, Dunelm, Hobbycraft: how leading retailers are handling industry challenges

12 Jul 2019by Chloe Rigby

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RetailX Brand Index 2019

The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.

Operations & Logistics

Strategy & Innovation

DJ turns the tables on hospitality industry with mobile order and pay solution rolled out at the O2

Mobile

Retailers get access to RCS and WhatsApp to improve access to the ‘messenger-first’ economy

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Research Articles

Conclusion - RetailX Brand Index Report 2019

28 May 2019by Jonathan Wright

Case Study: New Look: Back from the brink

28 May 2019by Jonathan Wright

New Look’s turnaround plans focus on building brand equity and enhanced product range rather than extending its physical presence

Brands Delivery Focus International Online Other Product UK

From the editor-in-chief - RetailX Brand Index Report 2019

24 May 2019by Ian Jindal

Welcome to the third annual RetailX Brand Index, in which we once again focus on consumer brands and retail brands that sell to customers across Europe.

Annual Brands Customer Delivery Europe Focus International IREU Top500 Merchandising Research Selling The Customer

Case Study: Ikea

05 Mar 2019by Jonathan Wright

A shake up that embraces difference

Customer Data Europe Focus Garden International Mobile Online Other Payment Retailer Trade Show

Mobile & Cross-channel

20 Dec 2018by Jonathan Wright

Our research suggests that AU250 retailers are making slow but steady progress in their Mobile & Cross-channel offerings

Strategic overview

19 Dec 2018by Jonathan Wright

Australian retailers face many issues that also face international competitors. Yet, argues Jonathan Wright, it’s also a unique market with distinct strengths and where new thinking is flourishing

AU Brands Cosmetics Delivery Europe Focus Industry International Other People Physical Store Research Retailer

From the editor-in-chief

19 Dec 2018by Ian Jindal

AU Brand Engagement Brands Customer Data Department Store Europe International Merchandising Mobile Research The Customer UK

The robots are coming

27 Nov 2018by Jonathan Wright

By automating mundane tasks and freeing up staff, will robots help to improve the overall customer experience? Jonathan Wright investigates.

Customer Data Ecommerce Europe International Merchandising Online People Product Retailer Technology The Customer UK

12 practical approaches to the customer

26 Nov 2018by Chloe Rigby

In recent years, retailers have moved further towards putting their customers at the centre of their businesses. Strategies built around customer service and experience will help to recruit new customers to the brand. Here we round up some of the approaches taken by retailers that stand out in this Dimension