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Research Articles

Conclusion - RetailX Brand Index Report 2019

28 May 2019by Jonathan Wright
BrandsCustomerFocusInternationalSellingThe CustomerTheme
Case Study: New Look: Back from the brink

Case Study: New Look: Back from the brink

28 May 2019by Jonathan Wright
New Look’s turnaround plans focus on building brand equity and enhanced product range rather than extending its physical presence
BrandsDeliveryFocusInternationalOnlineOtherProductUK

From the editor-in-chief - RetailX Brand Index Report 2019

24 May 2019by Ian Jindal
Welcome to the third annual RetailX Brand Index, in which we once again focus on consumer brands and retail brands that sell to customers across Europe.
AnnualBrandsCustomerDeliveryEuropeFocusInternationalIREU Top500MerchandisingResearchSellingThe Customer
Case Study: Ikea

Case Study: Ikea

05 Mar 2019by Jonathan Wright
A shake up that embraces difference
CustomerDataEuropeFocusGardenInternationalMobileOnlineOtherPaymentRetailerTrade Show
Focus on growth

Focus on growth

30 Jan 2019by Chloe Rigby
AUBrandsClothingDeliveryDepartment StoreEcommerceFocusGrowth 2000IndustryInternationalIRUK Top500MobileOnlineOtherResearchSellingSubscriptionSupplierTechnologyUK

Mobile & Cross-channel

20 Dec 2018by Jonathan Wright
Our research suggests that AU250 retailers are making slow but steady progress in their Mobile & Cross-channel offerings
AUBooksClothingConsumer electronicsCosmeticsEuropeFashion accessoriesHomewareInternationalIRUK Top500MarketplacesMobileOnlineOtherResearchSoftwareSports and outdoor equipmentStationeryStationery and craftUK
Strategic overview

Strategic overview

19 Dec 2018by Jonathan Wright
Australian retailers face many issues that also face international competitors. Yet, argues Jonathan Wright, it’s also a unique market with distinct strengths and where new thinking is flourishing
AUBrandsCosmeticsDeliveryEuropeFocusIndustryInternationalOtherPeoplePhysical StoreResearchRetailer

From the editor-in-chief

19 Dec 2018by Ian Jindal
AUBrand EngagementBrandsCustomerDataDepartment StoreEuropeInternationalMerchandisingMobileResearchThe CustomerUK
The robots are coming

The robots are coming

27 Nov 2018by Jonathan Wright
By automating mundane tasks and freeing up staff, will robots help to improve the overall customer experience? Jonathan Wright investigates.
CustomerDataEcommerceEuropeInternationalMerchandisingOnlinePeopleProductRetailerTechnologyThe CustomerUK
12 practical approaches to the customer

12 practical approaches to the customer

26 Nov 2018by Chloe Rigby
In recent years, retailers have moved further towards putting their customers at the centre of their businesses. Strategies built around customer service and experience will help to recruit new customers to the brand. Here we round up some of the approaches taken by retailers that stand out in this Dimension
BrandsClothingConsumer electronicsCustomerDataDeliveryDepartment StoreFocusHealthIndustryInternationalIRUK Top500MarketingMobileOnlineOtherPaymentPeoplePhysical StoreProductResearchRetailerSellingThe CustomerUK

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