The multichannel landscape is more complex than merely ‘having a website’ or ‘operating a store’. In choosing which companies to include in the Top500, we have considered each company’s intent, capabilities and activities around the recruitment and monetisation of it customers

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Social: Reach out to customers

31 Oct 2019by Martin Shaw

RetailX research reveals how the use of social media differs between Growth 2000 and Top500 retailers

What constitutes a retailer?

31 Oct 2019by Martin Shaw

The Growth 2000 are the largest according to their Footprint outside the UK Top500.

B2B Brands Customer Ecommerce Growth 2000 Marketplaces Merchandising Online Payment Product Research Retailer Selling The Customer UK

Strategic Overview: Changing with the times

28 May 2019by Penelope Ody

Brands are adapting to society’s changes as impatient shoppers, social media influencers and generational attitudes transform the way we shop, reports Penelope Ody

Brands Clothing Cosmetics Customer Delivery Europe Focus Jewellery Marketplaces Merchandising Online Other PR Product Research Retailer Selling Supplier The Customer UK

Analysing The Numbers: A multichannel world

08 Apr 2019by Jonathan Wright

If we are not there already, we are certainly moving to a mobile-first world. How are European retailers responding to this new reality? Jonathan Wright considers what the numbers might tell us.

Brands Clothing Cosmetics Ecommerce Fashion accessories Garden Homeware IREU Top500 Location Marketplaces Mobile Online Other Product Ready-made food Research Selling Stationery Technology UK

Analysing the numbers: Reach out to customers

04 Apr 2019by Jonathan Wright

Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers.

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright

Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.

Analysing the numbers

05 Feb 2019by Jonathan Wright

Those retailers that offer sophisticated services today are best placed to offer the kinds of innovative services that will be mainstream in the future. Jonathan Wright considers what the numbers tell us about how IREU Top500 retailers are doing here.