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EDITORIAL If you want a Peak Bounce, you need to think beyond Black Friday

23 Oct 2019by Paul Skeldon

EDITORIAL Why retail hopes now rest on peak trading for ecommerce bounceback

22 Oct 2019by Chloe Rigby

GUEST COMMENT Meeting the increased obsession with speed

22 Oct 2019by Ken Moir

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IREU Top500 Operations & Logistics Dimension Report 2019 Part 2

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Retailers must think ‘beyond Black Friday’ and market on smartphones right now, warns study

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Merlin Entertainments looks to seamless payments to transform customer experience globally

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Research Articles

Case Study: Nespresso: Capturing the coffee cup

28 May 2019by Jonathan Wright

Nespresso’s successful membership model builds brand loyalty, ensures repeat sales and encourages advocacy.

Case Study: New Look: Back from the brink

28 May 2019by Jonathan Wright

New Look’s turnaround plans focus on building brand equity and enhanced product range rather than extending its physical presence

Brands Delivery Focus International Online Other Product UK

Brand Engagement: Responding to changing consumers

28 May 2019by Jonathan Wright

Approaches to Brand Engagement vary significantly between geographies and product sectors.

Brand Engagement Brands Clothing Cosmetics Customer Events Interviews Jewellery Online Other Product Selling UK

Strategic Overview: Changing with the times

28 May 2019by Penelope Ody

Brands are adapting to society’s changes as impatient shoppers, social media influencers and generational attitudes transform the way we shop, reports Penelope Ody

Brands Clothing Cosmetics Customer Delivery Europe Focus Jewellery Marketplaces Merchandising Online Other PR Product Research Retailer Selling Supplier The Customer UK

New Research: A social evolution

17 Apr 2019by Martin Shaw

Martin Shaw, RetailX head of research, considers how IRUK Top500 retailers are changing the way they use merchandising tools on their websites.

Brands Ecommerce IRUK Top500 Merchandising Mobile Other People Product Research Retailer Social Commerce

Emerging Practice: Get it right for customers however specific their needs

17 Apr 2019by Chloe Rigby

When retailers help their customers find just the item they need, they’re more likely to see them return to buy again. Chloe Rigby reports on how start-up Spoon Guru helps supermarket shoppers identify the foods that fit sometimes exacting dietary requirements.

Brands Customer Data Delivery Health Industry Merchandising Mobile Online Other People Product Research Retailer Technology The Customer UK

12 approaches to merchandising

17 Apr 2019by Chloe Rigby

Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s key to merchandising in a digital world. Chloe Rigby collects 12 practical approaches that Top500 retailers are taking in this area.

Clothing Customer Ecommerce Events IRUK Top500 Manager Marketing Merchandising Mobile Online Other Payment People Product Research Retailer Selling Technology The Customer UK

Interview: Argos puts its shoppers in the picture

17 Apr 2019by Chloe Rigby

Mark Steel, digital director of Sainsbury’s Argos, tells Chloe Rigby how the retailer is using a full range of merchandising tools, from quality images, product videos and reviews to augmented reality, to explain its products to shoppers.