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EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

22 Jan 2021by Chloe Rigby

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

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Ecommerce grew by 46% in 2020 - its strongest growth for more than a decade – but overall retail sales fell by a record 1.9%: ONS

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ANALYSIS How online retailers are responding to new trade barriers affecting their European Union exports

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Research Articles

Conclusion

11 Nov 2019by Jonathan Wright

Research Parameters

11 Nov 2019by Martin Shaw

Brand Engagement Customer Delivery Ecommerce Location Merchandising Mobile Online Other Performance Dimension Product Research Retailer The Customer Views

The European appeal of brands

11 Nov 2019by Martin Shaw

Leading brands make up just over a fifth of the Top500 index, yet they have a reach that retailers cannot match.

Brands Clothing Consumer electronics Cosmetics Europe Fashion accessories Jewellery Online Other People Research Selling Software Theme UK

Preparing for Brexit

11 Nov 2019by Chloe Rigby

What Brexit means may still be uncertain – but it is already having an effect on cross-border trade writes Chloe Rigby.

Brands Conference Delivery Ecommerce EU Europe International Online Other Payment Peak Selling UK

Brand Engagement: Curation and image

08 Nov 2019by Jonathan Wright

Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.

Merchandising: Navigating commerce

08 Nov 2019by Jonathan Wright

Retailers that help shoppers find the product they’re looking for score well in the Merchandising Dimension.

The Customer: Offering customer choice

08 Nov 2019by Jonathan Wright

The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Books Clothing Cosmetics Customer Delivery EU Fashion accessories Garden Grocery Health Industry Jewellery Manager Mobile Online Other Payment Research Retailer Selling Software The Customer UK

Strategy & Innovation: Meeting local expectations

06 Nov 2019by Chloe Rigby

Chloe Rigby analyses the research to find out whether retailers are offering territory-specific websites and delivery promises that meet the needs of shoppers across the EEA.

Brands Delivery International Online Other Region Research Retailer Selling UK