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EDITORIAL How Top500 retailers John Lewis, Burberry, The Works, Dixons Carphone, Farfetch and more are developing their strategies post-Covid-19 lockdowns

14 May 2021by Chloe Rigby

GUEST COMMENT Why and How Online Retailers Should Be Thinking About Using TikTok

14 May 2021by Sam Bocetta

GUEST COMMENT How will the Digital Services Act impact retailers?

13 May 2021by Petter Nylander

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Amazon invests in 10,000 new UK jobs as it expands both its delivery network and its corporate team

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John Lewis offers latest vision of the 21st century department store with the reopening of its Edinburgh shop

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Research Articles

Preparing for Brexit

11 Nov 2019by Chloe Rigby

What Brexit means may still be uncertain – but it is already having an effect on cross-border trade writes Chloe Rigby.

Tempting subscriber perks from a house of chocolate

28 Jul 2017by Chloe Rigby

Beautiful pages and an overall sophisticated feel are the winning ingredients helping Hotel Chocolat to tempt customers into buying through its new website, desi

Man and machine – in perfect harmony?

15 Jun 2017by Chloe Rigby

The fulfilment sector is becoming increasingly automated. Yet the future isn’t just about robots and automated systems. There are human factors to consider when

Sainsbury’s: speed and flexibility

05 Dec 2016by Chloe Rigby

Sainsbury’s SUCCESSFUL MULTICHANNEL of enabling shoppers to buy whenever, however and wherever they want applies to its delivery, collection and returns servic

Case Studies: Amazon: Prime mover

20 Apr 2016by Chloe Rigby

Amazon has become the yardstick by which other ecommerce and multichannel retailers measure themselves. It has largely delivered on its mission of becoming the “most cus

Annual Brand Engagement Customer Delivery Ecommerce Grocery Other Peak People Subscription UK

Lead interview: Debenhams: the functional and emotional engagement journey

20 Apr 2016by Chloe Rigby

Brand engagement is key to Debenhams’ mission of expanding ecommerce to 30% of all sales, from 14% in 2015. Some 40% of those internet sales were via mobile, with conver

12 approaches that work: Part 1

20 Apr 2016by Chloe Rigby

Building brand engagement takes more than just well-targeted advertising or personalised promotions. Techniques that build trust are key, advises Penelope Ody.

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