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Research Articles

Mobile & Cross-channel: Mobile challenges

Mobile & Cross-channel: Mobile challenges


New Research: A social evolution

New Research: A social evolution


Emerging Practice: Get it right for customers however specific their needs

Emerging Practice: Get it right for customers however specific their needs


12 approaches to merchandising

12 approaches to merchandising


Interview: Argos puts its shoppers in the picture

Interview: Argos puts its shoppers in the picture




Strategic Overview: Standing out in a crowded marketplace

Strategic Overview: Standing out in a crowded marketplace



Context: Smoothing the customer journey

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