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EDITORIAL How retailers are adapting to changing customer behaviour, the climate crisis – and Brexit

17 Sep 2021by Chloe Rigby

GUEST COMMENT Harnessing AI and data to supercharge growth in online retail

17 Sep 2021by Oliver Mennell

GUEST COMMENT Retailers must become tech companies if they want to succeed

16 Sep 2021by Justin Biddle

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Next to operate Gap’s UK business – both online and in-store

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Online shopping levels seem to settle at new normal as hospitality reopens – but shortages could be affecting retail sales

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Research Articles

Leading in the time of pandemic

18 Feb 2021by Chloe Rigby

This year’s Top500 is led by retailers that had an advantage in dealing with Covid-19, often gained through previous steady investment in multichannel and ecommerce

2021 In conclusion

18 Feb 2021by Chloe Rigby

This year, perhaps more than any, the RetailX Top500 UK report is a tribute to the ingenuity of retailers who have worked tirelessly to serve customers over the course of the last 12 months.

Annual Research UK

Case Study: Boots: Going further with prescription online ordering

18 Feb 2021by Chloe Rigby

Boots stores have mostly remained open throughout the pandemic but as well as boosting its online operations to cope with increased product demand, new online pharmacy and beauty services, including virtual consultations, have been introduced to serve shoppers unable to leave their houses.

Annual Research UK

Case Study: New Look: Extending returns due to the lockdowns

18 Feb 2021by Chloe Rigby

New Look has extended its free returns policies for both online and instore purchases during the pandemic.

Annual Research UK

Case Study: Wilko: ready for lockdowns

18 Feb 2021by Chloe Rigby

Value-led mixed goods retailer Wilko has been able to open its stores throughout the pandemic and while stores have remained popular, its online offer went into the pandemic already fortified by a multichannel restructuring and investment in 2014.

Annual Research UK