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Research Articles

Leading in the time of pandemic

18 Feb 2021by Chloe Rigby
This year’s Top500 is led by retailers that had an advantage in dealing with Covid-19, often gained through previous steady investment in multichannel and ecommerce
AnnualResearchUK

2021 In conclusion

18 Feb 2021by Chloe Rigby
This year, perhaps more than any, the RetailX Top500 UK report is a tribute to the ingenuity of retailers who have worked tirelessly to serve customers over the course of the last 12 months.
AnnualResearchUK

Case Study: Boots: Going further with prescription online ordering

18 Feb 2021by Chloe Rigby
Boots stores have mostly remained open throughout the pandemic but as well as boosting its online operations to cope with increased product demand, new online pharmacy and beauty services, including virtual consultations, have been introduced to serve shoppers unable to leave their houses.
AnnualResearchUK

Case Study: New Look: Extending returns due to the lockdowns

18 Feb 2021by Chloe Rigby
New Look has extended its free returns policies for both online and instore purchases during the pandemic.
AnnualResearchUK

Case Study: Wilko: ready for lockdowns

18 Feb 2021by Chloe Rigby
Value-led mixed goods retailer Wilko has been able to open its stores throughout the pandemic and while stores have remained popular, its online offer went into the pandemic already fortified by a multichannel restructuring and investment in 2014.
AnnualResearchUK

Case Study: John Lewis & Partners: responding to customers’ needs

18 Feb 2021by Chloe Rigby
John Lewis & Partners says that during the pandemic, it has seen a fundamental shift in how its customers shop.
AnnualResearchUK

Trading across EU borders after Brexit

17 Feb 2021by Chloe Rigby
AnnualResearchUK

How covid-19 has changed the way grocers sell online

17 Feb 2021by Liz Morrell
AnnualResearchUK

How Tesco is using agile working and decision- making to scale at speed

17 Feb 2021by Emma Herod
AnnualResearchUK

Deeper than demographics; creating emotional connections with customers

17 Feb 2021by Alex Marsh
AnnualResearchUK
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How covid-19 has redefined retail

Research Articles17 Feb 2021

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Research Articles17 Feb 2021

2021 From the editor-in-chief

Research Articles16 Feb 2021

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