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EDITORIAL From The Perfume Shop and Ocado to French Connection and The Co-op: how leading retailers are rethinking the customer experience

17 Sep 2019by Chloe Rigby

GUEST COMMENT Seven tips for a successful Christmas SEO strategy

17 Sep 2019by Björn Darko

EDITORIAL Future directions of retail: how John Lewis and Waitrose to Morrisons and the Co-op are testing new approaches to selling

13 Sep 2019by Chloe Rigby

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IREU Top500 Operations & Logistics Dimension Report 2019 Part 2

Operations & Logistics

Strategy & Innovation

Mothercare joins growing roster of retailers offering ‘pay later’ payment option to help spread parenting costs

Strategy and Innovation

Almost a third of retailers believe falling profits will prevent them from investing in technology

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Research Articles

Merchandising: Creating the right image

28 May 2019by Jonathan Wright

The websites of leading brands encourage shoppers to linger with extensive search and imagery options

Strategy & Innovation: Fine-tuned retail strategies

28 May 2019by Jonathan Wright

Research suggests that brands are testing new approaches, but moving on quickly if they don’t see sufficient performance gains.

Brands Consumer electronics Cosmetics Customer Delivery Fashion accessories Focus Jewellery Mobile Performance Dimension Product Region Research Retailer RXBX Selling Sports and outdoor equipment Strategy and Innovation The Customer

Measuring Performance

28 May 2019by Martin Shaw

We score performance in tests and create an index value.

Brands Performance Dimension Region

Case Study: Carrefour: 2022 plans embrace Google and local

08 Apr 2019by Jonathan Wright

Customer Delivery Ecommerce Europe Focus Grocery Mobile Online Region Retailer

Context: Smoothing the customer journey

08 Apr 2019by Penelope Ody

While mobile has become the preferred ordering device for many shoppers, real-world stores still dominate the market across Europe. Penelope Ody looks at why cross-channel integration is now a priority.

Customer Delivery Europe Mobile Online Payment People Region Research Retailer The Customer UK

Analysing the numbers

05 Feb 2019by Jonathan Wright

Those retailers that offer sophisticated services today are best placed to offer the kinds of innovative services that will be mainstream in the future. Jonathan Wright considers what the numbers tell us about how IREU Top500 retailers are doing here.