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Payment Revolution: the future of money and crypto adoption in retail - Webinar
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Growth and Change: from ‘Baskets’ to ‘Customers’. How PEPCO and Poundland have Flexed and Focused - Webinar
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EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling
22 Jan 2021
by Chloe Rigby
GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable
22 Jan 2021
by Sarah McVittie
GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?
21 Jan 2021
by Stefan Merz
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Ecommerce grew by 46% in 2020 - its strongest growth for more than a decade – but overall retail sales fell by a record 1.9%: ONS
International
ANALYSIS How online retailers are responding to new trade barriers affecting their European Union exports
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Research Articles
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Conclusion
11 Nov 2019
by Jonathan Wright
Delivery
Ecommerce
Other
Region
Research
UK
Introducing the Ecommerce Country and Region Reports 2020
08 Nov 2019
by Jonathan Wright
Brands
Data
Ecommerce
EU
Podcast
Region
Research
Retailer
Selling
Technology
UK
Webinar
Brand Engagement: Curation and image
08 Nov 2019
by Jonathan Wright
Leading retailers in the Brand Engagement Dimension cultivate an audience across a range of social media channels.
Books
Brand Engagement
Brands
Clothing
Consumer electronics
Ecommerce
Europe
Fashion accessories
Focus
Grocery
Health
Jewellery
Marketplaces
Other
Product
Ready-made food
Region
Research
Retailer
Selling
Software
Sports and outdoor equipment
Stationery
Stationery and craft
UK
Operations & Logistics: Delivering on the promise
08 Nov 2019
by Jonathan Wright
RetailX research reveals retailers cutting the cost of delivery, yet also reducing their offers around collection and returns.
Delivery
Online
Region
Research
Retailer
Selling
UK
Strategy & Innovation: Meeting local expectations
06 Nov 2019
by Chloe Rigby
Chloe Rigby analyses the research to find out whether retailers are offering territory-specific websites and delivery promises that meet the needs of shoppers across the EEA.
Brands
Delivery
International
Online
Other
Region
Research
Retailer
Selling
UK
Partner Perspective: Five tips for growing your online business
30 Oct 2019
by Sangeetha Narasimhan
Customer
Data
Delivery
Ecommerce
Europe
Growth 2000
Mobile
Online
Payment
People
Region
The Customer
Merchandising: Creating the right image
28 May 2019
by Jonathan Wright
The websites of leading brands encourage shoppers to linger with extensive search and imagery options
Brands
Clothing
Consumer electronics
Cosmetics
Customer
Data
Homeware
Jewellery
Marketing
Merchandising
Mobile
Online
Product
Region
Selling
Sports and outdoor equipment
Strategy & Innovation: Fine-tuned retail strategies
28 May 2019
by Jonathan Wright
Research suggests that brands are testing new approaches, but moving on quickly if they don’t see sufficient performance gains.
Brands
Consumer electronics
Cosmetics
Customer
Delivery
Fashion accessories
Focus
Jewellery
Mobile
Performance Dimension
Product
Region
Research
Retailer
RXBX
Selling
Sports and outdoor equipment
Strategy and Innovation
The Customer
Measuring Performance
28 May 2019
by Martin Shaw
We score performance in tests and create an index value.
Brands
Performance Dimension
Region
Case Study: Carrefour: 2022 plans embrace Google and local
08 Apr 2019
by Jonathan Wright
Customer
Delivery
Ecommerce
Europe
Focus
Grocery
Mobile
Online
Region
Retailer
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