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RetailX Brand Index 2019

RetailX Brand Index 2019

The RetailX Top250 Brand Index (RXBX) Report is now in its third year. Based on research conducted for the InternetRetailing Europe Top500, it focuses in on both Europe’s retail brands and consumer brands selling directly to the public.
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Research Articles

Mobile & Cross-channel: Mobile challenges

Mobile & Cross-channel: Mobile challenges

28 May 2019by Jonathan Wright
A lack of real-world stores limits the cross-channel options for some leading brands, while mobile continues to grow in importance.
BrandsCosmeticsCustomerDeliveryHomewareJewelleryMobileOnlinePeoplePhysical StoreProductResearchSports and outdoor equipmentUK
Merchandising: Creating the right image

Merchandising: Creating the right image

28 May 2019by Jonathan Wright
The websites of leading brands encourage shoppers to linger with extensive search and imagery options
BrandsClothingConsumer electronicsCosmeticsCustomerDataHomewareJewelleryMarketingMerchandisingMobileOnlineProductRegionSellingSports and outdoor equipment
Strategy & Innovation: Fine-tuned retail strategies

Strategy & Innovation: Fine-tuned retail strategies

28 May 2019by Jonathan Wright
Research suggests that brands are testing new approaches, but moving on quickly if they don’t see sufficient performance gains.
BrandsConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesFocusJewelleryMobilePerformance DimensionProductRegionResearchRetailerRXBXSellingSports and outdoor equipmentStrategy and InnovationThe Customer
Analysing the numbers: Reach out to customers

Analysing the numbers: Reach out to customers

04 Apr 2019by Jonathan Wright
Merchandising is an area where performance has advanced incrementally in recent years. But could the pace of change speed up? Jonathan Wright looks at the numbers.
BrandsClothingConsumer electronicsCustomerDataEcommerceFashion accessoriesGroceryHealthIREU Top500MarketplacesMerchandisingMobileProductReady-made foodResearchRetailerSellingSports and outdoor equipmentThe Customer
Engaging in conversation

Engaging in conversation

20 Mar 2019by Martin Shaw
Retailers stand out in the Brand Engagement Dimension when they inspire and include customers in conversations, says Martin Shaw, head of research at RetailX.
AnnualAutomotive goodsBrand EngagementClothingCosmeticsCustomerEcommerceHealthMobileOnlineOtherPeopleProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentThe CustomerUK
Analysing The Numbers: Seamless Retail

Analysing The Numbers: Seamless Retail

05 Mar 2019by Jonathan Wright
Building memorable and consistent customer experiences is tough. RetailX research reveals that retailers often perform strongly here, yet there’s plenty of room for improvement too. Jonathan Wright looks at the numbers.
BooksBrandsClothingConsumer electronicsCustomerDeliveryEUFashion accessoriesGardenHealthIREU Top500JewelleryMarketplacesMerchandisingMobileOtherProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentTechnologyThe Customer
Analysing the numbers

Analysing the numbers

05 Feb 2019by Jonathan Wright
As retail changes, customers expect to be able to get hold of their purchases without fuss and in ways that fit in with busy lives. Jonathan Wright considers what RetailX research says about how IREU Top500 retailers are doing here.
Automotive goodsClothingCustomerDeliveryEcommerceEuropeGardenGroceryHomewareIREU Top500OtherResearchRetailerSellingSports and outdoor equipmentThe CustomerUK
Brand Engagement

Brand Engagement

30 Jan 2019by Chloe Rigby
Leading retailers give shoppers more choice in how they get in touch and ask questions
Automotive goodsBrand EngagementClothingCosmeticsCustomerDataEcommerceHealthMobileOtherPeopleProductReady-made foodRetailerSellingSoftwareSports and outdoor equipmentThe Customer

Mobile & Cross-channel

20 Dec 2018by Jonathan Wright
Our research suggests that AU250 retailers are making slow but steady progress in their Mobile & Cross-channel offerings
AUBooksClothingConsumer electronicsCosmeticsEuropeFashion accessoriesHomewareInternationalIRUK Top500MarketplacesMobileOnlineOtherResearchSoftwareSports and outdoor equipmentStationeryStationery and craftUK

Brand Engagement

20 Dec 2018by Jonathan Wright
Shoppers pay attention when others recommend products or services. Which retailers make the most of such consumer interactions?
AUBrand EngagementClothingConsumer electronicsCustomerDeliveryIndustryOnlineOpinionOtherProductResearchSellingSports and outdoor equipment

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