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Research Articles

Mobile & Cross-channel

20 Dec 2018by Jonathan Wright
Our research suggests that AU250 retailers are making slow but steady progress in their Mobile & Cross-channel offerings
AUBooksClothingConsumer electronicsCosmeticsEuropeFashion accessoriesHomewareInternationalIRUK Top500MarketplacesMobileOnlineOtherResearchSoftwareSports and outdoor equipmentStationeryStationery and craftUK
Signed, Sealed and Collected

Signed, Sealed and Collected

21 Sep 2018by Martin Shaw
How are UK retailers using click and collect to serve shoppers buying from different retail categories? Martin Shaw, RetailX head of research, interrogates the IRUK Top500 data to find out
BooksBrandsClothingCosmeticsCustomerDataDeliveryDepartment StoreGardenGroceryIREU Top500IRUK Top500OnlineOtherPeopleProductResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craftTrade tools and equipment and DIYUK

Mobile & Cross-Channel

26 Jul 2018by Jonathan Wright
The smartphone is the device that binds together multichannel retail. Since Europe’s highest-performing retailers already understand this, they plan their strategies accordingly
Automotive goodsBooksClothingCosmeticsEcommerceEuropeGroceryHealthIndustryIREU Top500LocationMobileOnlineOtherPerformance DimensionReady-made foodResearchRetailerSellingSoftwareStationeryStationery and craftUK

The Customer

26 Jul 2018by Jonathan Wright
Customers judge retailers by the practice of the best, which means that customer experience is key to success
BooksBrandsClothingConsumer electronicsCosmeticsCustomerDeliveryEUFashion accessoriesFocusHealthIREU Top500MobileOnlineOtherPeopleProductReady-made foodResearchRetailerSellingSoftwareSports and outdoor equipmentStationeryStationery and craft
Analysing the Numbers

Analysing the Numbers

08 Dec 2017by Fernando Santos
How do leading UK retailers measure up when it comes to Operations & Logistics? InternetRetailing researcher Fernando Santos explores the figures that underpin deli

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