The metrics in The Customer Dimension, which show European retailers maintaining their performance from last year, suggest that companies have already optimised performance in key areas.

Partner Perspective: Stop focusing on the competition and start focusing on your customer. Amazon Pay shares how.

28 May 2019by Giulio Montemagno

What’s behind innovations such as the Amazon Pay technology that lets customers pay with their Amazon account on the web, in stores and with Alexa? Customer obsession. It’s Amazon’s number one operating principle. Giulio Montemagno, General Manager of Europe, explains how it’s applied across decision-making at Amazon Pay.

Customer Data Europe Manager Press Product Selling Technology The Customer

12 approaches to merchandising

17 Apr 2019by Chloe Rigby

Explaining to the customer just how products are relevant to them and will meet their needs helps them to buy with confidence. That’s key to merchandising in a digital world. Chloe Rigby collects 12 practical approaches that Top500 retailers are taking in this area.

Clothing Customer Ecommerce Events IRUK Top500 Manager Marketing Merchandising Mobile Online Other Payment People Product Research Retailer Selling Technology The Customer UK

How leading retailers use Facebook

20 Mar 2019by Fernando Santos

RetailX researchers took an analytical approach to find out how leading UK retailers use Facebook in practice. Fernando Santos, RetailX project manager, explains how they did it, and what they found.

Brands Ecommerce Events Focus Industry IRUK Top500 Manager Other Product Research Retailer UK

12 approaches to Brand Engagement

20 Mar 2019by Chloe Rigby

Retailers that take the time to strike up conversations with existing and potential customers stand out in the IRUK Top500 Brand Engagement Dimension. By providing information or inspiration that’s of real value to shoppers, these traders make a sale a little more likely. Here,
Chloe Rigby rounds up 12 highly practical approaches that leading retailers are taking as they find new ways to open conversations with customers

Andertons Music: talking to a global audience

20 Mar 2019by Chloe Rigby

Jack Cooper of Andertons Music Co tells Chloe Rigby how the family-run business talks to an audience that extends well beyond its hometown.

Brand Engagement Brands Customer Ecommerce Events Industry Interviews IRUK Top500 Manager Marketing Online Other People Product Research Retailer Technology

Engaging on the customer’s terms

20 Mar 2019by Chloe Rigby

At a time when shopping behaviour is changing quickly, Chloe Rigby considers how retailers are most effectively engaging with their customers

Brand Engagement Brands Customer Data Department Store Ecommerce Events Manager Marketing Mobile Online Other People Product Research Retailer Technology The Customer UK Workshop

Sainsbury’s: trialling check-out free shopping

09 Nov 2018by Paul Skeldon

Customer Manager Online Other Retailer Technology UK

Coop: keeping it in the family

29 Jan 2018by Staff Writer

Kraen Østergård Nielsen, chief technology officer with Coop Denmark, tells Paul Skeldon about the retailer’s innovative approach to understanding its customersThe wor

Customer Data Focus Manager Mobile Online Payment Product Research Retailer Software Technology The Customer

Partner Perspective: PFS

28 Jul 2017by Chloe Rigby

Retail businesses are multi-faceted and demanding structures, requiring those in charge to effectively manage everything from ordering and logistics through to ma

Agency Brands Customer Data Delivery Ecommerce Manager Marketing Merchandising Online Product Technology The Customer