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Research Articles

Research Parameters

11 Nov 2019by Martin Shaw
Brand EngagementCustomerDeliveryEcommerceLocationMerchandisingMobileOnlineOtherPerformance DimensionProductResearchRetailerThe CustomerViews
The Customer: Crafting well-judged customer experiences

The Customer: Crafting well-judged customer experiences

28 May 2019by Jonathan Wright
Shoppers expect consistent levels of service across channels. RetailX research reveals how well retail brands are doing here
BrandsClothingConsumer electronicsCustomerEUJewelleryMobilePerformance DimensionResearchRetailerRXBXSellingThe CustomerUK
Strategy & Innovation: Fine-tuned retail strategies

Strategy & Innovation: Fine-tuned retail strategies

28 May 2019by Jonathan Wright
Research suggests that brands are testing new approaches, but moving on quickly if they don’t see sufficient performance gains.
BrandsConsumer electronicsCosmeticsCustomerDeliveryFashion accessoriesFocusJewelleryMobilePerformance DimensionProductRegionResearchRetailerRXBXSellingSports and outdoor equipmentStrategy and InnovationThe Customer
Measuring Performance

Measuring Performance

28 May 2019by Martin Shaw
We score performance in tests and create an index value.
BrandsPerformance DimensionRegion
Interview: Argos puts its shoppers in the picture

Interview: Argos puts its shoppers in the picture

17 Apr 2019by Chloe Rigby
Mark Steel, digital director of Sainsbury’s Argos, tells Chloe Rigby how the retailer is using a full range of merchandising tools, from quality images, product videos and reviews to augmented reality, to explain its products to shoppers.
BrandsClothingCustomerDepartment StoreFocusIRUK Top500MerchandisingMobileOnlineOtherPeoplePerformance DimensionProductResearchRetailerSoftwareTechnologyThe CustomerUK
Analysing The Numbers: Helping mobile shoppers cut to the chase

Analysing The Numbers: Helping mobile shoppers cut to the chase

17 Apr 2019by Martin Shaw
Merchandisers at Top500 retailers are showing off their products across channels, writes RetailX head of research Martin Shaw.
CustomerDataEcommerceIRUK Top500MerchandisingMobileOtherPerformance DimensionProductResearchRetailerTechnology

Editor’s comment: IRUK Merchandising Dimension Report 2018

16 Apr 2019by Chloe Rigby
InterviewsIRUK Top500MerchandisingPeoplePerformance DimensionProductResearch

Elite and Leading Retailers

31 Jan 2019by Chloe Rigby
In this sixth year of the IRUK Top500, we take a look at which retailers top this year’s ranking and at how that picture has changed over the years – and discover which one name has been in the top group every year so far.
DeliveryEcommerceGroceryIRUK Top500OnlineOtherPerformance DimensionResearchRetailerSellingUK

Conclusion

31 Jan 2019by Chloe Rigby
This latest edition of IRUK Top500 research is interesting for the way in which it seems to show both growth in the adoption of broadly popular retail tactics, such as enabling click and collect from store - but at the same time a decision to drop more sophisticated versions of those approaches.
IRUK Top500OnlinePerformance DimensionProductResearchSelling
Operations & logistics

Operations & logistics

30 Jan 2019by Chloe Rigby
BooksClothingCustomerDeliveryGardenLocationMobileOnlineOtherPerformance DimensionProductResearchSellingUK

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