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Retailers respond as consumers set the pace

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In today’s InternetRetailing newsletter, it’s clear that consumers are setting the pace when it comes to multichannel retailing. Industries from retail to logistics are changing as they respond to the way that customers want to buy. Take, for example, supermarkets’ move to focus on smaller stores, as evidenced in new CBRE research. Meanwhile, Royal Mail is giving more of its retail customers access to click and collect services through its network, again, helping them to respond to the way customers now want to shop.

While this all speaks of closer ties between online and the high street, mobile is also now established as key to the multichannel mix. Today we report on SalesGossip findings that suggest online browsing helps to send customers to stores, while the way customers shop is also revealed through new Kenshoo figures on search spending.

Little wonder, then, that retailers such as Selfridges are putting the emphasis on listening to, and learning from, their customers. Finally, we also report today on Spreadshirt’s expansion into the Brazilian market.

Our webinars

On August 20, we welcome Rackspace as it brings together the team behind Harvey Nichols’ multichannel transformation. Darryl Adie, managing director of Ampersand Commerce, Roland Breadner, head of ecommerce at Rackspace, will tell the story of how Harvey Nichols created a luxury multichannel experience that had the customer at its core. The free webinar, Exuding luxury through the omnichannel experience, the Harvey Nichols story, will take place at 11am on August 20. Find out more about the free event and register by clicking here.

Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.

Our conference

Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at

Catch-up on IRX 2014

If you missed an Internet Retailing Expo 2014 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to can access all the presentations that we’ve been given permission to share with our audiences.

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