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RetailX Stream

RetailX Stream is a brand new 6-part series with Oracle which closely explores the developments in Direct-to-Consumer (D2C). Through a combination of retailer interviews, research and analysis, we’ll discuss why brands are going Direct-to-Consumer, best practises for doing so and everything in between…

What is D2C?

Direct-to-Consumer (D2C) is one of the most significant trends in retail and consists of brands selling directly to their end customers (rather than wholesale).

Summary and Key Findings Report

Ahead of RetailX Stream we surveyed the real stars of the show…the consumers! We polled shoppers across 19 different European countries to find out how exactly they shop online – whether that be directly with brands or via other channels. Download our report for a unique insight into the mind of the consumer through a quick-read summary of our key findings.
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Over the 6-part series we’ll cover:

one
Direct relationship with the customer – Watch now
This episode Ian Jindal and Rachel Henwood focus on the move to selling direct; how this sits with wholesale agreements and retail partnerships and catch up with Nadine Neatrour, Director of Marketing at Selfridges and Sally Heath Minto, Digital Director at Revolution Beauty.
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two
D2C experiences – Watch now
Watch this episode as we delve into direct-to-customer relationships, including how to build a great experience, how to measure success and how D2C differs from retail by relating to our own research as well as exclusive interviews with Eric Fergusson, Director of Ecommerce at Liberty London, Martin Francis, Global GM at FitFlop and Sally Heath Minto, Digital Director at Revolution Beauty.
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three
Gathering data – and acting upon it – Watch now
This episode will provide an authoritative overview of the new types and quantities of data D2C and the growth of ecommerce creates – and most importantly, how to keep on top of it. During the episode we hear from experts Warren Richmond, CEO of Situ Live, Robin Phillips CEO of The Watch Shop, Nadine Neatour, Director of Marketing at Selfridges and Martin Francis, GM at FitFlop.
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four
Relationships with partners – Watch now
In this episode, we zoom in on the tension between global excellence, rigidity, efficiency, effectiveness and engineering. Our panel of digital leaders also discuss the challenges around balancing flexibility with the customer and staying locally relevant for your team. Ian interviews Mira Samani, Head of Global Digital Strategy and Planning at global drinks brand Diageo and Rachel Glynn, Head of Ecommerce at luxury fashion label Radley London.
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five
Luxury – going direct to customer – Watch now

Part 5 of RetailX Stream is now live and ready to watch. Join Ian Jindal CEO at RetailX and Rachel Henwood Senior Sales Consulting Director, EMEA at Oracle Retail take a tour of New York’s flagship D2C luxury stores including Zegna, lululemon and M&Ms store.

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six
Trends and innovations in D2C
To round off the series Ian and Rachel explore at the latest trends and innovations in the D2C world,changing consumer behaviours and up and draw upon our latest research including the 2022 Brand Index and the Global Elite 1000 2022
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Featured industry experts:

Robin Phillips

CEO of The Watch Shop & LuxEcom

Martin Francis

Global Digital GM at FitFlop

Eric Fergusson

Director of Ecommerce at Liberty London

Sally Heath Minto

Digital Director at Revolution Beauty

Nadine Neatrour

Director of Marketing at Selfridges

Rachel Henwood

Senior Sales Consulting Director, EMEA at Oracle Retail

Claudio Cavacini

Senior Solution Manager, Global Omnichannel at Oracle

Warren Richmond

CEO, Situ Live

Mira Samani

Head of Global Digital Strategy and Planning at Diageo

Rachel Glynn

Head of Ecommerce at Radley

About Oracle Retail

Oracle is the most up-to-date platform for retailers. Oracle offers retailers a complete, open and integrated platform for outstanding business applications, cloud services and hardware that have been developed with collaboration in mind. Leading fashion, food and specialist retailers use Oracle’s solutions to help them take the step from best practice to next practice, to push ahead with operative agility and to improve the customer experience. For further information, take a look at our website: www.oracle.com/retail.

About Oracle

Oracle Cloud offers a complete suite of integrated applications for sales, service, marketing, human resources, finance, supply chain and production, as well as a highly-automated and secure second generation infrastructure in the form of the Oracle Autonomous Database. For further information on Oracle (NYSE: ORCL), take a look at our website: www.oracle.com.

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About Internet Retailing
About Internet Retailing
About Internet Retailing
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