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Internet Retailing
Richard McCrossan

Richard McCrossan

Recent Articles

GUEST COMMENT Only omnichannel can solve customer experience woes

GUEST COMMENT Only omnichannel can solve customer experience woes

It’s a problem that we’ve all experienced – trying to get through to a customer services department and being kept on hold for what seems like an eternity, or getting passed around from team to team without your problem being resolved.
GUEST COMMENT Three simple ways to prevent abandoned carts

GUEST COMMENT Three simple ways to prevent abandoned carts

The scourge of abandoned carts continues to plague the ecommerce industry, spanning both desktop and mobile platforms.

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