Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
You are in: > Home > Research > RXAU

Case Study: Supercheap Auto

From spare car parts to fast fashion and kitchenware, Australian retailers across different sectors are working hard to provide solutions tailored to their customers

Image Credit: Supercheap Auto
Image Credit: Supercheap Auto

Supercheap Auto

The idea of RetailX researchers singling out an automotive spare parts retailer for its expertise in the Merchandising Dimension may seem strange at first glance. This is an area of the market where customers often have no choice but to buy items that, frankly, they would rather not spend money on; we’re talking about things like a windscreen wiper, an engine part or a spare bulb. Yet it’s also an intensely competitive sector of the market, in which retailers need to work really hard in order to stand out from their competitors.

 

Supercheap’s homepage – complete at the time we visited for this case study with a link to a kinetic, petrolhead-friendly video and pictures of trucks in motion as a way to promote oil – works hard to make functional purchases seem fun and exciting. It’s not subtle but it does grab the attention. The homepage also has links to a loyalty card scheme – Club Plus – and, presumably based on research suggesting customers may not always have easy access to high-speed broadband, printable catalogues.

 

Get beyond the initial public face of its homepage and the retailer also shows sophistication in other areas. Customers can Like products, a website search never produces a blank page and, on mobile, product images are zoomable. Supercheap also offers a store finder facility, especially useful if you need a spare part while far from home. www.supercheapauto.com.au

The InternetRetailing Newsletter

A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly
Editors Pick
RetailX Australia Top250 2018

RetailX Australia Top250 2018


From the editor-in-chief


Partner’s perspective


Strategic overview

Strategic overview


Strategy & Innovation


The Customer


Operations & Logistics


Merchandising


Brand Engagement


Mobile & Cross-channel


Case study: Coles

Case study: Coles



Case Study: Cotton On

Case Study: Cotton On




Case Study: Target

Case Study: Target


Conclusion

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter