IMRG’s new report predicts online spend will reach £8.1bn during the eight-day peak period (19-26 November) of Black Friday. That’s up by 12.1% from the same time last year. Retailers are expected to turn over more than £1.5bn on Black Friday alone, up by 13.2% YOY. We also report as B&Q turns its back on Black Friday, and have advice from Sitecore on delivering experiences that make a difference.
“Automation is about logical, information flows. If you’ve got processes that are routine, rules-based and repetitive you can automate them,” says Helen Bradshaw, director of business services of Royal Mail.
Sports Direct this week bought Evans Cycles out of administration – but warned that it would close half of its stores. Administrators said the retailer failed because it lacked the cash to invest in its stores and its online platform.
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