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Tesco to close F&F website to 'make it easier to shop' the supermarket's brands

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Tesco is closing its F&F standalone website and moving online clothing sales to its Tesco Direct website from June in a move that the supermarket says will make it easier for customers to shop with it online.

As a result of the change, customers must visit the Tesco Direct website, part of the main Tesco.com website, to buy clothing.

In a statement to customers on the F&F website, clothingattesco.com, Tesco, a Leading retailer in IRUK Top500 research, said: "We are moving F&F onto Tesco direct to make it easier to shop. We know that customers have found it frustrating to shop across multiple Tesco websites with different accounts and log-in details.

"When F&F moves onto Tesco direct, you’ll find all our non-food products on one website. You’ll be able to shop from all our non-food departments in one go, with a single shopping basket."

F&F shoppers will have to register for a new account before they can buy F&F clothing online.

Delivery charges will be standardised across the business. That means that click and collect will no longer be free for orders under £30, costing £2 instead, while orders over £30 will be free. The cost of standard delivery will fall from the £3.95 currently charged to £3, but the cost of next-day delivery will rise to £5.95 from £5.

In its statement, Tesco said that the new charge for click and collect would bring F&F into line with Tesco Direct, where it had been introduced earlier this year "to help ensure that our online offer remains sustainable for the future, while also allowing us to continue to offer customers the convenience of being able to pick up orders in store."
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