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EDITORIAL How retailers are rebalancing multichannel post-Covid

18 Sep 2020by Chloe Rigby

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Online sales up by 51.6% in August on last year, but dip 2.5% month-on-month as retail recovers from Covid-19 lockdown

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New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

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Strategy and Innovation

Focuses on how retailers' can stand out from the competition in an ever-changing multichannel retail market.

New Look reaffirms faith in the store and omnichannel retail after latest CVA approved

18 Sep 2020by Chloe Rigby

New Look chief executive Nigel Oddy this week said that the retailer still believes in the future of the store within an omnichannel context following its landlords and creditors’ acceptance of a new ...

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Retail experts share their observations and opinions

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

GUEST COMMENT The digital jobs currently in high demand

28 Aug 2020by Patrick Tame

GUEST COMMENT Best PWA examples in retail and ecommerce

27 Aug 2020by Alex Husar

GUEST COMMENT Communicating eco-credentials in fashion and beauty packaging

24 Aug 2020by Robert Lockyer

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Frontline

Feedback from the frontline of multichannel retail

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H&M ecommerce sales rise by almost a third as the retailer brings online and the store closer together

Tesco app update adds barcode scanning to check on local stock

UPDATED Coronavirus round-up: the retail response to Covid-19

John Lewis sets out a strategy of differentiation – at a hit to profits – as the shopping revolution bites

Boohoo Group on what makes it successful

Five ways Screwfix and B&Q are getting it right

How changing customer behaviour is affecting shopping habits

Microsoft working on check-out free tech for retailers, Walmart viewing with interest

The Netflix model: How Philips and Husqvarna are embracing the subscription economy

CASE STUDY Zara: augmenting its retail reality

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Strategy and Innovation News

Morrisons set to seize ‘step change opportunities’ of selling online post-Covid 19

10 Sep 2020

How Dunelm’s multichannel strategy prepared it to face the Covid-19 crisis

10 Sep 2020

How Toolstation and Wickes shifted their business online fast as Covid-19 hit

08 Sep 2020

Omnichannel helps JD Sports Fashion stay resilient during three month store closure amid ‘unprecedented period of global uncertainty’

08 Sep 2020

More than half of Halfords’ sales took place online over the summer, as ecommerce grew by 160%

08 Sep 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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