Four in 10 shoppers now say that one bad experience with a retail brand would stop them returning another time – while 76% of retailers say that they have to work harder than ever to keep customers, a new Klarna study has found
How will retail change and develop in the coming year? We hear from industry insiders and share their predictions for the year ahead. This is the final instalment in the Predictions 2019 series that has run throughout January. Today we’re looking ahead to new approaches to selling, from a focus on services, to social commerce and payments
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.