Independent parcel carrier Yodel has just released its trading update for H1 FY23, reporting an increase in volume across the peak season, a jump in C2C deliveries, and an expansion of its sustainable services.
The figures show an overall increase in volumes across peak season (Week 18-26; Nov – Dec 2022) of 17% compared to the same period in 2021. While, overall C2C volumes for H1 FY23 increased 162% YoY.
And pedal power deliveries jumped by 33% for peak season YoY, through multiple cycling partnerships including with Pedal & Post in Oxford (pictured).
Mike Hancox, CEO of Yodel, commented: “FY23 has seen Yodel continuing to build on the strong results we have seen over the last two years, with more new client wins. The success of our peak season was fuelled by the spike in consumer-to-consumer parcel volumes through Yodel Direct and is testament to the tireless work of our colleagues across the country.
“Over the past year, to service our growing demand, we’ve made significant investments in our fleet. This has provided greater efficiency and a safer and more sustainable service. We’ve also announced brand new sites, including Huyton, Merseyside, to bolster our operations and build capacity into our nationwide network and announced our Head Office relocation to Speke, Liverpool.
“Finally, we continued to enhance our customer service offering by updating our customer app to provide more transparent communications throughout the delivery journey.”
The delivery firm also announced plans to open a brand-new 161,900 sq. ft depot in Huyton, due to open Summer 2023. It confirmed its continued investment in technology and colleague training to further enhance its customer service. This includes extended development of the customer facing app, with new features such as a two-hour delivery window for every parcel delivered to a door and delivered images implemented.
Consequently, the time taken for first time resolution of customer queries has fallen by almost 50% with 2.7 million downloads of the app since its relaunch in 2021 and consistently high user ratings.