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The importance of joined-up retail

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The traders who are innovating this Christmas, in what is the most important time of most retailers’ years, are leading the way into a future in which joined-up retail will be more important than ever. Today we report on some of them. We have news of Tesco’s move to take augmented reality and other digital novelties to its convenience stores this Christmas, and of the rise in online sales that John Lewis is seeing as more than a third of its business now goes through its website, and we also report on a 21% hike in profits for Tui Travel, thanks in part to its investment in the cross-channel customer experience.

We also have news of Carpetright’s work to align its website and call centre, and of a move into multichannel for Breil owner the Binda Group.

Finally, today we also have a warning of the importance of accounting for online returns when measuring online growth this Christmas.

Our events

We’re now gearing up for Internet Retailing Expo 2014 (IRX 2014) in Birmingham. The event will be held on March 26 and 27 at the NEC in Birmingham, where there’ll be an array of conference streams, workshops and a wide range of exhibitors showing off the latest cutting edge technologies. Watch the Internet Retailing website for the latest news on speakers and exhibitors, but registrations are already open on the IRX 2014 website.

Catch-up on IRC 2013

If you missed an Internet Retailing Conference 2013 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingconference.com can access all the presentations that we’ve been given permission to share with our audiences.

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