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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Developments from the multichannel and ecommerce industry

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Developments from the multichannel and ecommerce industry
Developments from the multichannel and ecommerce industry
Innovations that take away irritation on the high street are always welcome, and today we're reporting on a new app from Barclaycard that looks set to take away the need to queue in order to pay. Instead, shoppers will be able to use a new app in order to scan and pay for goods.

In today's InternetRetailing newsletter, we also report on Mountain Warehouse after a year in which its online sales grew by 50%, and European retailer Oscar Jacobson as it invests in omnichannel systems to support plans for expansion.

We have analysis from Patrick Gallagher of On the Dot, who looks at customer expectations around delivery, while today's guest comment comes from John Mowat of Hurricane, who considers the role of interactive video in the shopping process.

Finally, we have a reminder that the upcoming InternetRetailing Summit in Berlin is now just over a month away.

Webinars

Find out more about upcoming InternetRetailing webinars and register for free on the InternetRetailing webinar page. You can also catch up with past webinars on the page: recent sessions have come from IBM Watson on using AI to improve the customer experience, and from SmartFocus and The Entertainer on using social to reach digital customers.
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