Twitter
Facebook
Linked In
RSS
Login or Register
New to InternetRetailing?
Register Now
Internet Retailing
IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

You are in: > Home > Themes

This is your 1 complimentary article for this month

Become a member for unlimited and immediate access.


Register
Already a member? Log in here

IR ASEAN: Performance Dimensions Explained

Linked InTwitterFacebookeCard
Following the release of the InternetRetailing ASEAN (IR ASEAN) Top500 Footprint Report in September 2017 at IRX Bangkok, the Index will develop beyond this initial list of the largest to include six Performance Dimensions and rank retailers according to their capabilities in these key areas.


In the months that follow the release of September's Footprint Report, the InternetRetailing expert team of researchers will evaluate the IR ASEAN Top500 through the prism of our six performance dimensions: Strategy and Innovation; The Customer; Operations and Logistics; Merchandising; Brand Engagement; and Mobile and Cross-channel. We will be taking the processes and analyses used in the Europe Top500, adding to them and refining them, and working out which best measure performance across the ten member states. We’ll work from the customer’s point of view, testing services as they are delivered. Moreover, we’ll check that what sounds good in theory works in practice, working in conjunction with our Knowledge Partners.

We’ll be asking questions around how rapidly merchants respond to customer enquiries, and how quickly and cheaply merchants deliver goods. We’ll assess the ambition of each retailer’s strategy, and approaches to merchandising. We'll also take an aggregate view to assess each country's collective results in these areas.

From this work, we’ll produce the IR ASEAN Top500 Retail Performance Index, in which we aim to draw an accurate and useful picture of the Southeast Asian ecommerce market as it is today. We’ll be looking to assess what lessons ecommerce and multichannel businesses across the region, and indeed around the world, can learn from these leading retailers, and from the services they deliver to customers in one of the fastest-growing ecommerce markets in the world.

I want a copy!



Subscribers are eligible for a free copy.

Am I tracked?



We do our best to ensure every company of significance is tracked as a candidate for the Index but if you’d like to ensure that your company is in our list, fill out this form: http://etail.li/trackme.
Linked InTwitterFacebookeCard
Add New Comment
LoginRegister

Become a Member

Create your own public-facing profile
Gain access to all Top500 research
Personalise your experience on IR.net
Internet Retailing
We are the magazine, portal and research source for European ecommerce and multichannel retail, hosting the board-level conversation for retailers, pureplays and brands across all of our platforms. Join the conversation.

© InternetRetailing Media

Latest Tweet

Internet Retailing
Tamebay
eDelivery
Twitter
Facebook
Linked In
Youtube
RSS
RSS
Youtube
Google
Linked In
Facebook
Twitter