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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Looking towards the future of retail in 2016 and beyond

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Looking towards the future of retail in 2016 and beyond
Looking towards the future of retail in 2016 and beyond
Happy New Year! The Internet Retailing newsletter is back after the Christmas break, and now we're raring to go towards a future in which just one thing is certain about the way that we shop – that it will change. Today we bring you predictions for just how that change will come about from key industry figures, and we're also looking ahead in our reports on the AA's vision of connected cars, and how they will fit in with breakdown services, as well as in our coverage of eBay's study of how confident online retailers are feeling about the year ahead.

But we're not getting too carried away about the future: we also take a look at where things are now through our reports on Next's Christmas trading update, as well as our coverage of Christmas and Boxing Day trading. Today's guest comment comes from Alex McMullan of Pure Storage, who considers how business information can make the difference between a retail win or lose.

Event presentations and interviews

In today's newsletter we're featuring an interview with Christine Bardwell of Oracle at Internet Retailing Conference 2015. You can also catch up with presentations and other interviews from IRC 2015 on the event website now.

Our webinars

Our next webinar is on January 19, when Grant Coleman of Zmags and Ketan Shah of Lyons Consulting Group will join us for a session on creating shoppable content. The two will discuss how retailers can best approach creating an immersive and personalised customer experience that keeps shoppers' attention. How to create the shoppable experience that customers crave is at 3pm on January 19. Find out more and register for the free event here.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed, while you can also view them on our IRTV channel.
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