Even mobile phone retailers aren’t immune from needing to add a touch of customer experience to their stores on online presence to drive sales – even if it means taking it to the user’s home.
Network operator EE has launched an exclusive superfast smartphone delivery and set up service in partnership with tech experts Enjoy. The move forms part of EE’s ambition to provide the UK’s best and most personal, local service for customers.
Available initially in greater London, the new service gives new and upgrading EE pay monthly mobile customers the ability to order their new smartphone and receive it as quickly as two-hours later the same day, with a personalised set up experience so they can get the most of it straight away.
Available on a select range of the latest flagship smartphones when ordered through the EE online shop, customers just need to select the free ‘superfast delivery with expert set-up’ option at the online checkout. Customers can then simply choose the most convenient appointment date, time that suits them, and delivery address in greater London.
So whether in the pub, at the gym or staying late at the office, the biggest and fastest 4G network in the UK is ready to make life that little bit easier, by bringing the phone directly to where the customer is.
For customers who require help setting up a new device, and even connecting it to their car or smart home products, EE’s delivery experts will then also be on hand to get them set up quickly. Whether it’s transferring over contacts, photos and apps, or learning about new handset features, EE’s experts will make sure the transition from device to device is as seamless as possible.
The service comes as research reveals that six in ten Brits (60%) don’t use all the features on their smartphone, because they don’t have time to learn about them. Nearly half (47%) cited losing personal data such as apps, photos and music as their biggest concern when changing their handset. Meanwhile, a third (34%) said the headache of setting up a new phone has previously delayed or prevented them from upgrading.
Marc Allera, CEO at EE, explains: “Although we’re a nation of gadget lovers, many people just don’t have the time to learn about or set up the latest features on their new smartphone. With our new superfast, super-flexible and personal delivery service, complete with on-the-spot expert set-up with our partners Enjoy, our customers will get the best smartphone delivery experience in the UK. We want to make getting set up on your new phone just that little bit easier.”
Ron Johnson, Co-Founder and CEO, Enjoy, adds: “We understand how important it is to get up and running with your smartphone, and as quickly as possible, so we are thrilled to partner with EE and extend our superfast personal delivery to EE customers in the UK”.
Image: EE
