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New marketplace aims to connect loyalty point users with exclusive luxury offers

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Dezerved: rethinking luxury and loyalty in the ecommerce age
Dezerved: rethinking luxury and loyalty in the ecommerce age
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Marketplace that connects loyalty programme users with luxury offers seeks to make redemption of points more accessible

A first-of-its-kind online marketplace aims to connect loyalty programmes and closed communities with exclusive offers from luxury consumer brands, including the online luxury fashion platform Farfetch, Sony, Fitbit and Parmigiani Fleurier as well as luxury hotel, watch, gourmet and electronics brands.

 

Developed by Loylogic – a leading innovator and creator of points experiences – the new platform, Dezerved, provides a new way for loyalty programs to engage their customers, while offering them excellent value for their points or miles when buying exclusive offers.

 

It has been created in response to the challenges faced by the retail and travel industries in the wake of the pandemic.

 

Dezerved gives brands direct access to closed communities of affluent consumers – all eager to unlock exclusive offers using a combination of rewards points or miles plus cash. With only a small number of points or miles required to take advantage of the offers, shopping on Dezerved provides real added value for customers, says the company.

 

Dezerved has partnered with Miles & More, Europe’s leading frequent flyer and awards programme and a subsidiary of Deutsche Lufthansa, giving its elite travellers further access to a unique range of exclusive offers.

 

Dominic Hofer, CEO of Dezerved and Loylogic, explains: “We have created an innovative solution that helps brands meet short term sales goals and grow customer value by connecting them with affluent consumers who can enjoy exclusive access to offers due to their loyalty program membership. Our ambition is for Dezerved to become the world’s go-to destination for members of any loyalty program to find the best value offers – and, in turn, for brands to connect with affluent communities in a closed community environment.”

 

Brands have flexibility to tailor offers on the platform to meet their needs, from offering coupons, vouchers or prizes, to curating specific ranges or launching a virtual pop-up shop. Current points or miles plus cash offers include: 30% off with a luxury watch brand, up to 55% off with a leading electronics brand, and exclusive offers at luxury hotels and resorts.

 

Johann-Philipp Bruns, Head of Sales & Retail at Miles & More, adds: "Miles & More is always looking for partners that offer real added value for our members. We are delighted to be able to give them direct access to exclusive brands and highly attractive offers through our new partnership with Dezerved. And all this for a comparably low investment starting from just 20 award miles."

 

The role of marketplaces in recovery of the Luxury sector post pandemic can be found in RetailX’s Luxury Sector Report 2021.

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